Telephone Collection call Scripts & How to respond to Excuses

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I wrote this book because making collection calls seems to be the scariest part of being a bill collector. As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making calls that are effective and give you results. More

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About Michelle Dunn

Michelle Dunn is an award winning author and columnist. She is one of the Top 5 women in collections, and one of the Top 50 most influential collection professionals in her industry. Michelle has been quoted and featured in The Wall Street Journal, Smart Money Magazine, CNN Money & other National publications.

Videos

My experience making collection calls
Dr. Erna Harris interviews author, Michelle Dunn for her business television show, Process for Profit. Learn about Michelle's experience in the credit and debt collection industry and how you can become a better collector.

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Reviews

Review by: naveen sareen on Dec. 09, 2013 :
Its ok but not wow ,.,.i was expecting more wth some better examples.i wasted my money.
(reviewed the day of purchase)

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