Leading Chaos: An Essential Guide to Conflict Management, Revised Edition

Leading Chaos explores safety based Goal-Oriented Intervention, which provides the baseline protocol for the professional and non-professional intervener. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis ‘What should I do?' It takes the guesswork out of conflict management.

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About Alexandria Windcaller

Alexandria A. Windcaller, M.H.S.A., is an internationally recognized consultant in the field of conflict management. She is the Founder and CEO of Response Training Programs, a staff development consulting firm specializing in crisis intervention trainings. She was a certified emergency medical technician for sixteen years. Her first edition of Leading Chaos; An Essential Guide To Conflict Management was published in 2002. She authored a column called “Off the Mat” for Aikido Today Magazine between 2000 and 2005. She is the Chief Instructor of Wendell Aikido, a martial arts dojo in western Massachusetts.

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