Emergency Responder Communication Skills Handbook: How Your Words and Actions Affect People in Medical Distress

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As an emergency responder you’re trained to handle crises. Your tense and stressful work environment can cause depersonalization of casualties and victims, with potentially negative consequences.

Discover words and actions that support victim recovery, and others that can unintentionally hinder it. Understand how easily you can lessen their feelings of vulnerability, distress, pain, and fear. More

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About Brian E Walsh PhD

Born in the U.K. and raised near Montreal, Brian Walsh was a journalist and broadcaster before joining a major international company. For much of his 30-year career he was involved in human resources, specifically training.

While living in the arctic, Brian studied anthropology and Neurolinguistic Programming (NLP). Those experiences combined with extensive international travel prepared him for working with other cultures. He was then transferred to China where he served as his company’s General Manager.

After his return to North America, he elected early retirement to further his earlier interest in NLP and hypnotherapy. He returned to formal study, and within four years had achieved his Ph.D. His dissertation, which focused on accelerated learning techniques, inspired his passion and his book, “Unleashing Your Brilliance.”

Dr. Walsh is dedicated to personal growth and enrichment through his workshops, teleclasses, audio and video products, and his many articles.

He is a master practitioner of NLP, an acupuncture detoxification specialist, an EFT practitioner, and a clinical hypnotherapist.

His bestselling book, Unleashing Your Brilliance has a companion DVD, Enriched Learning. In addition, he has co-authored a self-help book with John Gray and Jack Canfield, 101 Great Ways to Improve Your Life.


Author Explains Content and Structure of his Book
The author outlines the structure and content of his book using a Mind Map. He explains that in an accident, a casualty goes into a trance, just like being in hypnosis. The victim's subconscious mind is highly receptive to anything said by the emergency responder and anyone else. It is vital those professionals are vigilant about the words and actions they use when attending a casualty.

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Review by: Lynda Norton on April 25, 2012 :
A valuable resource for student paramedics or EMS workers
(reviewed within a month of purchase)

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