Effective SOPs

Do your SOPs work for your business?
Standard Operating Procedures, or SOPs, are an essential part of any business to ensure that quality and consistency occur like clockwork amidst the busy-ness of day to day working. More

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About Giles Johnston

Giles Johnston is a business improvement consultant who specialises in helping businesses improve their 'on time delivery' performance. Giles is a Chartered Engineer and uses the same principles and problem solving ideas from his manufacturing background to help businesses in all sectors.

Many of the tools and methods Giles uses to help his clients improve their performance have now made their way into written format and have now been published as ebooks. Giles is thankful to his clients who have pushed him to write down his views and ideas, making these books possible.

Giles lives in the North East of England with his family.

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