Customer Service is Critical: A Manager's Primer

This book was begun 20 years ago, and shaped by interviews with two world-class hoteliers. They are among the finest managers I've ever met. In the intervening years, I've found that their ideas about management and what managers do are fundamental, no matter what your job or industry, and absolutely essential for providing professional customer service. Reading it will be well worth your time.

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About Woodrow Sears

Semi-retired consultant, active college instructor, author (6 books for HRD Press in 2007-8), regular contributor to the Cincom "ExpertAccess" business e-zine. I hold one of the early doctorates in Human Resource Development, lectured extensively on project management on an international circuit, worked with clients to install systems, and was heavily involved in civil rights, supervisory, and management training. Came to Lithuania in 1998 as a volunteer, and never left. I live in Vilnius in a former monastery, heat with wood (by choice), and love cooking for friends. Living in Europe is special everyday!

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