IT Product Life Cycle Management: From the womb to the tomb
The transformation of the IT department in the last 5 years has placed greater emphasis on delivery outstanding service at the lowest cost. This book defines the processes that should be in place so that IT departments can fulfill this business requirement. Topics like product release, capacity planning, configuration management, security are all discussed. More
Managing IT products is a challenge for many businesses and IT professionals. Recent economic developments during the past 5 years has forced organization's to demand the streamlining of technology processes and reduction in operational costs. At the same time organizations have higher expectations of IT system reliability and availability. To achieve this kind of high standards, process controls supporting an IT product's efficient and effective operations must be at the forefront throughout the product's entire life span from inception into the organization to product decommission. This book defines the processes that must be in place for IT products from the womb to the tomb (i.e., from the product's initiation stage and active service life to its disposal). The book also provides useful information for internal auditors and IT and business professionals who wish to learn more about the processes and product management structure in IT departments.
Topics discussed include
Product release and deployment: Design interaction between engineering and operations groups, as well as design release, staging test, and implementation of planning methodology.
Capacity planning How to manage an IT product s capacity limits by analyzing trends and planning ahead.
Event monitoring and problem resolution: What type of events should be monitored and how problem resolution can improve product services.
Documentation: How to document each IT product component and process so that all knowledge is stored and owned by the company.
Corporate governance requirements: Ensure IT products meet local, international, and regulatory laws and business policies at all times.
Security: Periodically manage and review security access to the IT product, especially for users with super-user rights to the system.
Business continuity: Manage product service for continuity if there is complete system failure or an important system component fails.
Configuration and asset management: Ensure IT product configurations and assets follow design standards every time.
Decommission: What to consider for IT product component and complete system decommission and ensuring orphaned objects do not exist.