If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.

An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction. More

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About Robert Bacal

Robert Bacal is a book author, business consultant, trainer and educator. His books published by major publishers (McGraw-Hill & Alpha Press - 'Idiots' Guides) have sold over half a million copies worldwide and been translated into a number of languages including French, Spanish, German and Chinese.

In addition he writes and publishes through his own company Bacal & Associates, and is located near Ottawa, Canada.

His academic background (M.A. and Ph.D. course work completed) in Applied Psychology allows him to bring a unique, yet practical perspective on human communication, conflict, customer service and management.

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About Our Defusing Nasty Customers Books
Just a quick video preview of our books that will help you deal more effective with difficult, angry, nasty, or just plain upset customers. Also check out our free video training series on the topic.

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