Beat The Big Box: The Dynamic Manager’s Handbook Of Winning The Retail Battle
By Dave Donelson
Not yet rated.
Published: March 31, 2011
Words: 7,219 (approximate)
How do you compete with volume purchasing, minimum-wage labor, and massive advertising budgets? By giving your customers what they really want—personal service, attention to their needs, and a relationship they can trust. Practical case studies show how companies just like yours beat the big box retailer.
Independent retailers face competition on every front, but Big Box stores are often the most pressing threat to their existence. This handbook identifies the weaknesses in the Big Box approach and explains how an independent retailer can exploit them by playing to their own strengths.
“Case Study: Schweser’s” tells the story of one small-town merchant that has developed an effective strategy to compete head-to-head with Wal-Mart, K-Mart, Target, and other giant retailers.
“The Magic Of Pricing” describes the nuts and bolts of setting prices that attract customers while preserving your profit margin.
“Two Ways To Compete” shows how several small business operators use high-level customer relationships and top-quality service to deliver value that trumps price in their customer’s minds.
, small business
, customer service
, sales techniques
, sales tips
, customer relations
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