Dealing with Difficult People

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?
This international best-seller will help you deal with them.
At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism. More

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Words: 73,070
Language: English
ISBN: 9780958013215
About Roberta Cava

Roberta Cava is the author of twenty books. Her book Dealing with Difficult People has been an international best-seller since 1990 (22 publishers - in 16 languages). She has presented her Dealing with Difficult People seminar to over 53,000 participants. That and her other seminars have been presented in Canada, USA, Great Britain, Australia, New Zealand, Germany, South Africa, United Arab Emirates, Bahrain, Singapore, Malaysia, Indonesia, Thailand and the Phillipines.

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