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Bookmark on Delicious20 Universal Laws of Service Excellence
Nonfiction » Business & Economics » Marketing
Nonfiction » Business & Economics » Business administration
Rating: Not yet rated.
Published: Nov. 06, 2009
Words: 23724 (approximate)
Language: English
Description
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.Tags
marketing, customer service, customer care, service excellence, relationship marketing, internal customer service, service culture, customer delight, customer engagementAvailable ebook reading formats
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| LRF (Use only for older model Sony Readers that don't support .epub) | Buy | Download sample |
| Palm Doc (PDB) (for Palm reading devices) | Buy | Download sample |
| Plain Text (download) (flexible, but lacks much formatting) | Buy | No sample available |
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