Also by Kristin Widun:
- "Rants, Raves, and Other Random Thoughts..."
- Hope and Second Chances - Redemption and Servant Leadership
- Line Level Leadership for Hospitality - Revenue Management
- Redefining the Paradigm - Leadership and Imagination
- Line Level Leadership for Hospitality - Technology and First Impressions
- A Winning Combination - Servant Leadership and the Hospitality Industry
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Line Level Leadership for Hospitality - The Customer Experience
Rating: Not yet rated.
Published: May 27, 2011
Words: 2,103 (approximate)
Language: English
ISBN: 9781458063632
Short description
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”Extended description
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?” I used to believe this as well, until I started thinking about how to achieve a customer experience. Is there a correlation between how an organization serves their guests vs. how the guest feels about the organization?Tags
leadership, service, customer service, hotels, customer experience, hospitality industry, resortsAvailable ebook reading formats
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