A step by step guide on how to stand up to companies, businesses and professionals. Whether it's an online store, a utility or even a lawyer or doctor, I will show everyone how to get their complaint resolved. More
Sadly, seniors are usually an easy target for bad businesses and are often treated poorly by customer service people. I wrote this book for my own mother and her friends after hearing how frustrating it was for them to get help with even the simplest issues. Plus, many seniors just aren't comfortable using a computer. This book has both phone numbers with addresses as well as links for those that can use a computer.
Stop walking away mad or hanging up out of frustration and start standing up to the rudeness and terrible customer service. While writing this book, I learned that many people walk away simply because they do not know where to start the complaint process. What happens if you speak to a manager and you do not get any satisfaction? What do you do if a customer service rep is rude on the phone? How do you handle a pharmacist that treats you like a pain? Took a day off and the service person never showed? These are just a few issues that are covered in this guide. It's time voice our complaints and be heard.
The good news is that there is some overseeing agency for just about every business out there, so when you can't get anywhere with the direct approach, you can still file complaints with these agencies. This is when your complaint will be given serious attention. This book has the contact information for many professions and industries out there.
Also includes state specific information for government agencies, major business contacts and important senior citizen related contacts.