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Things to Do Before You Call Tech Support

for Windows PC





Written by Thomas Oen

Copyright 2011 Thomas Oen

Smashwords Edition







Table of Contents

Prologue

Chapter 1 Power

Chapter 2 Internet

Chapter 3 Devices

Chapter 4 Software

Chapter 5 Viruses/Malware/Spyware

Chapter 6 Tech Support



Prologue

Computers are great tools when they work properly. When they don’t, they often become a nightmare for the user. I wrote this book so that many could save an unnecessary call to the help desk or the technical support line. We all have been in the position of going through a cascade of automated prompts to finally reach a real live person who doesn’t speak our language and further aggravates the situation.

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