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Table of Contents

Introduction 3

What is a Volunteer Fire Department? 4

Financial Matters 10

Leadership Issues 19

Communications and Decision Making 31

Organizational Behavior 25

Management Skills and Styles 40

Planning for Future Success 47

Recruiting and Retention 53

Training 57

Safety 67

Apparatus 71

Ethical Behavior 75

Conclusion 80

Recommended Additional Reading 81

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