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Telephone Skills for Professionals in Health Care: Service Excellence on the Line





Telephone Skills for Professionals in Health Care:

Service Excellence on the Line



Wendy Leebov, Ed.D.

Leebov Golde Group





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Smashwords Edition

Copyright 2012; Wendy Leebov

Original Version; Copyright 1995 by Mosby Great Performance

Reprinted by iUniverese.com; 2003

No part of this book may be reproduced or transmitted in any form or by any means, graphic, electronic, or mechanical, including photocopying, recording, taping, or by any information storage or retrieval system, without the written permission of the publisher.

Requests to the Publisher for permission should be addressed to Wendy Leebov; 625 Casa Loma Blvd., Unit 1406; Boynton Beach FL 33435

Fax: 215-893-3524

Email: wleebov@quality-patient-experience.com;

Phone: 215-413-1969





About the Author

Wendy Leebov, Ed.D is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team for over thirty years, Wendy Leebov has helped hospitals and medical practices enhance the patient experience. Wendy is currently President and CEO of the Leebov Golde Group. Previously, she served as Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia. A communication fanatic, Wendy has written more than ten books for health care, as well as toolkits, guides, instructional manuals, slide shows, and articles. Wendy’s most recent books:

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