Surprised describes the values that the author believes one must live out in order to be a truly effective listener. These values are explained and illustrated with stories from the author’s life. A set of skills is connected to these values and described in ways that readers can use in their everyday lives. The reader is lead to discover how true listening can lead to wonderful surprises.
Learn how to become a much more effective listener. The book describes the listening process in cognitive processing terms and explains them in language that is accessible to the average reader. Knowing how information is processed as you listen can help you become a more effective listener. Later sections describe a set of skills that are critical for the effective listener.