Michelle Dunn

Biography

Michelle Dunn is an award winning author and columnist. She is one of the Top 5 women in collections, and one of the Top 50 most influential collection professionals in her industry. Michelle has been quoted and featured in The Wall Street Journal, Smart Money Magazine, CNN Money & other National publications.

Where to find Michelle Dunn online


Where to buy in print


Books

Getting Paid using Social Media
By
Price: $14.95 USD. Words: 8,150. Language: English. Published: June 5, 2013. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Social Media has taken over the internet - 95% of people who use the internet also belong to at least one social network, most belong to more than one. Many of those people spend a good amount of time sharing on those social networks. They share photos, relationship information, daily grind information, work and employment information, stories about their pets, kids and families and more.
Choosing the right Collection Agency for your Business
By
Price: $8.95 USD. Words: 3,660. Language: English. Published: May 24, 2013. Category: Nonfiction » Business & Economics » Bookkeeping
With all the bad press about collection agencies how do you decide which one to use or if you should use one at all? This short book will help business owners make an educated decision about which collection agency they want representing their business and the most efficient ways to work with an agency to get the best return.
A Proactive approach to Credit Management
By
Price: $12.95 USD. Words: 6,820. Language: English. Published: May 24, 2013. Category: Nonfiction » Business & Economics » Accounting / financial
This short booklet will help you to learn how to take specific steps and use positive action to streamline and maximize your credit management policies.
Establishing Payment Arrangements: Beyond Net 30
By
Price: $8.95 USD. Words: 6,690. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.
Advanced Collection Techniques for experienced Collectors
By
Price: $8.95 USD. Words: 4,260. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Bookkeeping
This special report is for collectors who are working every day as a bill collector and dealing with the changes that have come about because of the recession. Things that have worked in the past are no longer working, everybody’s credit has changed, everyone’s job situation has changed, people have lost their homes due to the economy or weather and the flow of our business cash has taken a hit.
Starting a Collection Agency FAQ's
By
Price: $14.99 USD. Words: 23,300. Language: English. Published: May 22, 2013. Category: Nonfiction » Business & Economics » Starting up
Got Questions on Starting your Collection Agency? You are not alone! I receive questions every day from people like you who are starting their own collection agencies and who need some guidance, answers and support. This book can answer any questions you have about starting a collection agency.
Starting a Collection Agency Kit
By
Price: $14.99 USD. Words: 43,810. Language: English. Published: May 20, 2013. Category: Nonfiction » Business & Economics » Starting up
When I wrote my first edition of Starting a Collection Agency, how to make money collecting money in 2002. I wrote this book because I was getting so many emails, letters and phone calls from people asking me how I had started my own collection agency. This book is now in its third edition and continues to be my bestselling book.
A Business Guide to Getting Paid Kit
By
Price: $14.99 USD. Words: 17,370. Language: English. Published: May 16, 2013. Category: Nonfiction » Business & Economics » Accounting / financial
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.
Understanding the Fair Debt Collection Practices Act
By
Price: $14.95 USD. Words: 8,840. Language: English. Published: May 16, 2013. Category: Nonfiction » Law » Consumer
Failing to properly train collectors is a top reason companies get sued. Don't let this happen to you! Learn as much as you can about what constitutes a violation of the Fair Debt Collection Practices Act and how you can avoid making those mistakes.
Telephone Collection call Scripts & How to respond to Excuses
By
Price: $14.95 USD. Words: 9,170. Language: English. Published: May 14, 2013. Category: Nonfiction » Business & Economics » Bookkeeping
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I wrote this book because making collection calls seems to be the scariest part of being a bill collector. As someone who has made thousands upon thousands of debt collection calls as a credit manager and first party collector and as an agency owner and third party collector, I wanted to share what I know about making calls that are effective and give you results.
Collection Agency Marketing
By
Price: $14.95 USD. Words: 12,620. Language: English. Published: April 15, 2013. Category: Nonfiction » Business & Economics » Marketing
How to get clients, gain credibility & promote your business. This book will help collection agency owners create publicity and media buzz about their agency that results in more clients, more accounts to collect and more success in this tough industry. This book is based on my personal experience of starting my own collection agency and marketing it to be very successful.

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Michelle Dunn's favorite authors on Smashwords


Smashwords book reviews by Michelle Dunn

  • Winning At Interview on Feb. 12, 2012

    This book is quite timely with the economy in the state it is in and so many people out of work. You really need to step up your game if you want to get hired, more people out of work means more competition. Alan gives you specific steps you can take to come out on top and succeed at your interview and ultimately get the job. Learn what questions to ask, what information to present, how to present yourself and tips for making yourself stand out. Like Alan says, it no longer is enough to just be yourself, you have to sell yourself and this book can help you do that. I would suggest this little book to anyone looking for a job that might be frustrated with going on interview after interview and not getting a call back. Start working on yourself and you will see results.
  • How To Negotiate Your Salary on Feb. 12, 2012

    I just read Winning at Interviews by Alan Jones and found this book, Negotiate your Salary to be a great companion book to that one - I would suggest reading Winning at Interviews first and as you get closer to the hiring process start reading Negotiate your Salary. Learn what you must do in this new economy to be competitive but not go overboard, what to expect, what to ask for and how to get it. You have to speak up for yourself, you can only get paid as much as you ask for - give examples and reasons why you are worth what you are asking and be sure to follow through. Going above and beyond goes a long way especially when the competition is breathing down your neck to try and get that same job and possibly for less money!