Ernie Zibert is a senior IT sourcing professional and brings 20+ years international management experience across government, communications and media, and finance industries. His transferable skills include IT sourcing strategy and governance, and financial, relationship and commercial management of external service providers. Annual spend under management includes up to $200M AUD along with 20% savings.
A must read for any sourcing professional. The free e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.
Avoid rain and even thunderstorms in your selection and management of cloud providers by implementing the recommendations in this ebook. This ebook details the best practices for the effective governance of your cloud service provider(s). If you want, or need to know how, to best govern your cloud provider(s) then make the small investment. It will prove your best return in 2012.
For the on-going success of any outsourcing deal, you need a clear understanding of the relationships between the five dimensions of sourcing value. The free eBook provides an insight into these value relationships.
A must read for customers and suppliers of Managed Services.
This booklet provides guidance to both buyers and suppliers of IT services on how to best manage the relationship. It explains the CHIPS acronym and why you always get CHIPS with an order of IT Services.