I normally have trouble with self-help books, as they get too burdensome and boring. Not so with this one! This book is easy to read, with good examples, and gives tons of great ideas for improving how you communicate with everyone and anyone. It doesn't matter whether you're trying to apply the techniques to the business world or to your personal life--this book is sure to help! Most of the ideas are common sense, where after reading you say to yourself, "Of course! Why didn't I think of that and approach it that way?" This book is sure to help improve your communication with everyone.