Wow. I loved every single freaking thing about this book! I could relate to Maddy like she was an older me, someone who loves Zac Efron (because trust me, I LOVE Zac Efron) and a night in watching reality tv. And Bridget Jones being one of my favorite movies, I fell in love with Maddy's Bridget-esque personality, never being able to get things to go exactly her way. There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal. This book is full of hilarious moments in the everyday life at a call center. The workers at the call center are all crazy and lovable in their own way, from a hunky Belgian to a Vietnamese gay best friend. What I also loved was how nothing ended up happening perfectly. Maddy goes through trials and things take time to happen, just like real life. I just wanted to keep on reading every second so that I could figure out who would call in next to Maddy. I got this book for review from the author as an ebook, but after reading it I know I'm going to buy the hard copy so I can escape into Maddy's hilariously sweet world whenever I want to. Confessions of a Call Center Gal is the perfect chit-lit to curl up in bed with.