Kristin Widun is a hospitality professional with over 20 years of industry experience. During this span, Kristin has worked in facets of the business at a variety of levels. On the property level, her experiences include reservations, sales, catering, and revenue management. She also worked at the corporate/national level in the capacities of revenue manager, senior training specialist, and a field manager for the Northeastern United States and Eastern Canada.
Through her work experience, Kristin uncovered what she believes is the key for hospitality success, leading in the moments that matter and how servant leadership plays a role in this. This is what inspired her to start Lead in the Moment, LLC. At Lead in the Moment, she has coupled her industry expertise with her education and passion to create a forum to teach this to others.
Kristin’s educational background complements her experience. She has a Master of Arts in Organizational Leadership and Servant Leadership Certificate from Gonzaga University. She also holds a Bachelor of Science in Business Administration from Ashland University.
What would happen if we viewed the workplace as a community - one where people not only gathered to perform specific tasks but also came together to be a part of something bigger? A place where people came for camaraderie and fun with their peers, while performing meaningful work. Would this change the perception of "work
Why is leadership so important to an organization? There are a vast number of advantages to operating an organization of leaders. Team members who are given the opportunity to think freely and make decisions become those who care about the organization on a different level. In turn, engaged team members who care bring the level of service to new heights.
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
Telling your story - isn't that what we are all interested in, regardless of how we choose to do so? I never quite know what or whom may inspire me to write something, it just happens - I get a feeling and start writing. I write about things that interest me, tick me off,make me laugh and things that I hope would be thought provoking.
A second chance – how many times have we been given another chance in a job, a relationship, or in our lives? Many people would take a second chance as an opportunity for redemption, making amends for their past behaviors. Is there a true understanding in the reasons for redemption, or do people view it as a way to save a career or their reputation?
The art of revenue management – sounds scary? Many within the hospitality industry see revenue management as an enigma, something left to a computer system or a revenue manager to figure out. This article will help you take the fear out of revenue management in order to yield huge benefits to your property.
When I envisioned creative people, someone in a position of leadership did not enter my mind. Imagination was the cornerstone of someone who could see beyond a blank canvas and imagine all the possibilities that existed. As human beings, we live in a world that has lost its ability to see the canvas, let alone what could be.
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”
Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.
The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service.