Save Your Relationship By Learning To Fight Fair (Learn-Bytes Series #1)
by Robert Bacal
Price: $3.99 USD. 4010 words.
Published on May 5, 2011. Nonfiction.
All relationships at home and at work involve disagreements and arguments. Conflict is not the problem. More relationships are destroyed because of the WAY conflict is handled than any other cause.
Save Your Relationship By Learning To Fight Fair teaches you how to stop using destructive communication techniques and start using relationship building skills. Applicable to family, friends, work.
Location: Canada
Member Since: Jan. 06, 2010
Robert Bacal
Biography
Robert Bacal is a book author, business consultant, trainer and educator. His books published by major publishers (McGraw-Hill & Alpha Press - 'Idiots' Guides) have sold over half a million copies worldwide and been translated into a number of languages including French, Spanish, German and Chinese.
In addition he writes and publishes through his own company Bacal & Associates, and is located near Ottawa, Canada.
His academic background (M.A. and Ph.D. course work completed) in Applied Psychology allows him to bring a unique, yet practical perspective on human communication, conflict, customer service and management.
In addition he writes and publishes through his own company Bacal & Associates, and is located near Ottawa, Canada.
His academic background (M.A. and Ph.D. course work completed) in Applied Psychology allows him to bring a unique, yet practical perspective on human communication, conflict, customer service and management.
Where to find Robert Bacal online
Website: http://customerservicezone.com
Twitter: rbacal
LinkedIn: http://ca.linkedin.com/in/rbacal
Blog: http://customerservicezone.com/wp/feed/
Twitter: rbacal
- rbacal: A Guide to Return on Investment in Customer Service http://t.co/IhClQ7kX #custserv
- rbacal: The REAL Cost of Customer Service: Can You Afford It? http://t.co/RnQQg8nY #custserv
- rbacal: #custserv MMMMM...donuts, nourishment, the key to the Yoda journey, and here comes a Colorado sunset, so gnite folks and thanks
- rbacal: @sanchezjb Some would argue that listening with ulterior motives (ie. profit) is not listening at all and customers know that #custserv
- rbacal: RT @eric_andersen: @KateNasser @bobchieppa though sometimes just lending an ear when others won't can be a powerful form of #custserv !!!!
LinkedIn: http://ca.linkedin.com/in/rbacal
Blog: http://customerservicezone.com/wp/feed/
Where to buy in print
Books
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
by Robert Bacal
Price: $9.99 USD. 62420 words. Published on February 21, 2011. Nonfiction.
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.
Price: $9.99 USD. 62420 words. Published on February 21, 2011. Nonfiction.
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.