Robert Bacal

Biography

Robert Bacal is a book author, business consultant, trainer and educator. His books published by major publishers (McGraw-Hill & Alpha Press - 'Idiots' Guides) have sold over half a million copies worldwide and been translated into a number of languages including French, Spanish, German and Chinese.

In addition he writes and publishes through his own company Bacal & Associates, and is located near Ottawa, Canada.

His academic background (M.A. and Ph.D. course work completed) in Applied Psychology allows him to bring a unique, yet practical perspective on human communication, conflict, customer service and management.

http://work911.com

Where to find Robert Bacal online


Where to buy in print


Books

The Uncommon Art And Science Of Giving Feedback
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Price: $9.99 USD. Words: 7,180. Language: English. Published: September 19, 2013. Category: Nonfiction » Business & Economics » Training
You give feedback every day, even if you aren't realizing it. Whether it's with a spouse, your child, a co-worker, or an employee, or if you are a trainer or group and learning facilitator, it will be a rare day if you aren't helping someone learn a task, or just learn a little about themselves. It's time to sharpen your feedback skills, and abilility to work with someone to help them learn.
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead
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Price: $9.49 USD. Words: 37,370. Language: English. Published: June 24, 2013. Category: Nonfiction » Relationships and Family » Family relationships
Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathic? It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage our efforts. Now you can learn how to change what you say, reduce conflict and anger in your relationships.
There IS An "I" In Team: How To Be A Great Team Member Mini-Guide
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Price: $5.49 USD. Words: 1,220. Language: English. Published: June 20, 2013. Category: Nonfiction » Business & Economics » Organizational behavior
President John F. Kennedy once said: "Ask not what your country can do for you. Ask what you can do for your country". This captures the essence of effective teamwork. In fact, the best teams have team mates who focus on that missing "I" in teams, and focus on what they can do for their teams by taking personal responsibility and being accountable.
How To Deal With A Negative Performance Review - The Kick In The Gut
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Price: $9.99 USD. Words: 2,630. Language: English. Published: May 22, 2013. Category: Nonfiction » Business & Economics » Careers
It feels like a kick in the gut. Your performance review goes badly, and whether you expected it or not, it feels bad. Worse is that HOW you handle this impacts on your future job, even your career. In this tightly written LearnBytes Mini-Guide, you'll learn how to behave DURING the review, what to do afterwards, and to keep perspective. Prepare for your employee evaluation NOW!
Save Your Relationship By Learning To Fight Fair (Learn-Bytes Series #1)
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Price: $3.99 USD. Words: 3,990. Language: English. Published: May 5, 2011. Category: Nonfiction » Relationships and Family » Reference
All relationships at home and at work involve disagreements and arguments. Conflict is not the problem. More relationships are destroyed because of the WAY conflict is handled than any other cause. Save Your Relationship By Learning To Fight Fair teaches you how to stop using destructive communication techniques and start using relationship building skills. Applicable to family, friends, work.
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.
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Price: $9.99 USD. Words: 62,420. Language: English. Published: February 21, 2011. Category: Nonfiction » Business & Economics » Management and human resources
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.

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