This book was written to give people a general overview of a topic. In this book, the author explains in 7 short chapters how to deal with the difficult person. The book is geared towards people working in public service, but it also provides general things you can implement in your normal life to defuse conflict.
You’ve heard about Windows 7—maybe you’ve even seen it in actual—but what exactly is it? How is it different from any other Windows operating system before it, and should you upgrade your computer to it? These questions and more are answered in On the Go Reference’s Windows 7: The Unofficial Quick Reference.