Hello, folks! Thank you for checking out my book, Surviving Customer Service. I bill myself as a customer service advocate; taking strides to make sure customer service agents are well trained, well informed and well suited for daily interactions with all sorts of people.
I hope the book is able to help customer service agents grow and develop their careers a bit. If you are able to use the book to improve your team, company or self, that is great! Please let me know how you are using the book and I am always happy to hear your own customer service stories.
Thanks for reading and learning!
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.