Surviving Customer Service: A Frontline Employee Field Guide by Shawn Cowling
Approx. 26,760 words.
Published on May 15, 2012.
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.