Smashwords Contact Information

 

Formatting Questions:  Click here for The Smashwords Style Guide. It's the formatting bible at Smashwords.  Please carefully study and implement its requirements, and refer to it first for all formatting-related questions.

Referrals to Low-Cost Formatters and Cover Designers:  We maintain a list of low-cost formatters and cover designers.  The services are provided by fellow Smashwords authors.  We provide this list as a service to you, and we don't earn referral fees or commissions if you hire these independent freelancers.  See "Mark's List" here.

Report Retailer Listing Errors:  If a Smashwords retailer is listing your book incorrectly (such as wrong price, incorrect description, old cover image, etc.), click the "?" question mark button at the top of any Smashwords page and then send us the following:  1.  A hyperlink to your book's listing at that retailer.  2.  A corresponding link to your book at Smashwords.  3.  A concise description of the error and the correction you're requesting.

Support: The most frequently asked questions are answered in the Smashwords FAQ (Frequently Asked Questions).      Check there before you contact us.  If you can't find your answer, click the "?" question mark button at the top of any Smashwords page.   We aim to answer all questions within 72 hours Monday through Friday California time. As a free, self-serve service, Smashwords does not provide telephone support (if we did, this could not be a free service). However, if you take the time to study the online materials, you'll find answers to most questions.

Problems with Site: We are constantly making changes to the platform, and with change comes bugs.  Please report error messages or other problems by clicking on the "?" question mark button at the top of every Smashwords page.

Terms of Service Violations:  If you find a book at Smashwords that violates our Terms of Service, please click the "report book" link on that book's book page and we'll investigate. We appreciate your reports!

Copyright violations:  We take copyright seriously.  If you believe a Smashwords author or publisher is violating your copyright, please contact us immediately via the "?" question mark button at the top of the page.

Biz Dev: Contact Mark Coker through the "?" question mark button above.

Press Contact/Speaking inquiries:  Contact our Marketing Manager, Jim Azevedo at firstname at smashwords.com (note:  Jim is not a contact for support inquiries).

Future feature requests/suggestions/comments: Click the "?" question mark button above

Questions related to the Smashwords API: Direct these questions to the "?" question mark button above.

Submissions/How to publish on Smashwords: Smashwords is a self-serve service. We do not accept submissions via postal mail, and we do not accept books on disk. Authors and publishers click here to learn how to publish with Smashwords.

Follow Smashwords on Twitter: Follow Mark at http://www.twitter.com/markcoker (Tweets about Smashwords, ebook trends, and news of interest to indie authors and publishers).

Join the official Smashwords Facebook community:  Visit http://facebook.com/Smashwords.  Meet fellow Smashwords authors, publishers and readers.  Share ideas, and contribute to the knowledge and success of your fellow Smashers!  (Yes, this is what your fellow authors/publishers/readers voted to call themselves)

 

Office address:

(Please, NO stop-bys. Do not send manuscripts or customer support inquires via postal mail. Please direct all correspondence, including DMCA take-down requests, to our support team via the "?" question mark button at the top of this page, or visit our FAQ for quick answers to most questions.)

 

Smashwords, Inc.

15951 Los Gatos Blvd., Ste 16

Los Gatos, CA 95032

 

Address for Tax Compliance Forms (W8-BEN):

(For our authors/publishers outside the United States, this is the address to send your W8-BEN tax forms)

 

Smashwords, Inc.

Tax Compliance Dept.

PO Box 11817

Bainbridge Island, WA 98110

 

 

Driving Directions:

Driving directions on Google

Our office is located near the Los Gatos foothills of Silicon Valley. If you're flying in, San Jose Airport is best.

From San Jose International Airport (drive time 10-15 minutes):

Take highway 880 South toward Santa Cruz, which turns into Hwy 17 after you pass Hwy 280. Take the first Los Gatos exit, which is Lark Avenue. Exit left onto Lark, get in right lane, then turn right onto Los Gatos Blvd. Proceed about 1 mile. Our offices, at 15951 Los Gatos Blvd, are on your right, just after the Happy Hound burger joint. Our building is two stories with wood-shingles. Turn right onto Placer Oaks and park in the rear.

From Downtown San Jose (drive time 15 minutes):

Take Hwy 280 North to Hwy 17 South toward Santa Cruz. Proceed about 5 miles. Take the first Los Gatos exit, which is Lark Avenue. Exit left onto Lark, get in right lane, then turn right onto Los Gatos Blvd. Proceed about 1 mile. Our offices, at 15951 Los Gatos Blvd, are on your right, just after the Happy Hound burger joint. Our building is two stories with wood-shingles. Turn right onto Placer Oaks and park in the rear.

From San Francisco Airport (drive time 45 minutes):

Take 101 South to 85 South to the Los Gatos Blvd/Bascom Avenue exit. Turn right onto Los Gatos Blvd. Proceed just over 1 mile. Our offices, at 15951 Los Gatos Blvd, are on your right, just after the Happy Hound burger joint. Our building is two stories with wood-shingles. Turn right onto Placer Oaks and park in the rear.

From Santa Cruz (drive time 25 minutes):

Take highway 17 North to the third and final Los Gatos exit, which is Lark Avenue. Turn right on Lark and then right on Los Gatos Blvd. Proceed about 1 mile. Our offices, at 15951 Los Gatos Blvd, are on your right, just after the Happy Hound burger joint. Our building is two stories with wood-shingles. Turn right onto Placer Oaks and park in the rear.