A Lean Book

Series Order
Newest
Lean Leadership : From Manager to Leader
Series: A Lean Book. Price: $9.99 USD. Words: 28,850. Language: English. Published: May 3, 2012. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Production & operations management
Lean Leadership tells the story of Charlie, a manager in a chocolate factory, and his team. With the company under threat from widening global competition, there is an urgent need for change. Charlie, struggling with his own health challenges as well as the company's challenges, needs to do things differently. He needs to transform himself from manager to leader.
Lean Culture : From 'Yes But' to 'Can Do'
Series: A Lean Book. Price: $9.99 USD. Words: 30,980. Language: English. Published: March 12, 2013. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Organizational behavior
Are you finding your staff resistant to change? Is your workforce just going through the motions? Are they increasingly looking inward, reducing their focus on the customer? All is not lost. Lean Culture shows you how you can get past negativity and resistance and build a workforce that enthusiastically welcomes change. It shows you how to move your people from ‘yes but’ to ‘can do’.
Lean Process : From 'Get the Customer' to 'Keep the Customer'
Series: A Lean Book. Price: $9.99 USD. Words: 30,250. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.