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Nonfiction » Business & Economics » Customer relations

The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Lean Process : From 'Get the Customer' to 'Keep the Customer'
Series: A Lean Book. Price: $9.99 USD. Words: 30,250. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.
Customer Service Course - Necessary Skills For Effective Customer Service
Price: $2.99 USD. Words: 12,080. Language: English. Published: May 4, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.
Inclusion Branding - Revealing Secrets to Maximize ROI
Price: $5.99 USD. Words: 29,900. Language: English. Published: May 2, 2018. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Customer relations
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting The United Nations, countries, and multi-national corporations.
150 Frases para Entender el Servicio al Cliente
Price: $1.99 USD. Words: 3,190. Language: Spanish. Published: August 16, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.
Creating The Amazing Dental Visit - Every Patient, Every Visit
You set the price! Words: 17,000. Language: English. Published: January 11, 2017 by Mitchel Schwindt, M.D.. Categories: Nonfiction » Health, wellbeing, & medicine » Oral health, Nonfiction » Business & Economics » Customer relations
Customer Service in your Dental Office is not about job titles; it must be culture. When it comes to delivering exceptional patient care, there isn’t just one person in your office that makes the experience great. Everyone in your office needs to be part of the effort. It is a team sport. The ideas shared in this book are so simple that you often discover that implementing them is a game changer.
Laura Loft - Diário de uma recepcionista
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
A Quick Guide to Better Telephone Skills
Price: $1.47 USD. Words: 3,000. Language: English. Published: June 9, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Business communication / general
This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s.

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