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Nonfiction » Business & Economics » Customer relations

The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Lean Process : From 'Get the Customer' to 'Keep the Customer'
Series: A Lean Book. Price: $9.99 USD. Words: 30,250. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.
Inclusion Branding - Revealing Secrets to Maximize ROI
Price: $5.99 USD. Words: 29,900. Language: English. Published: May 2, 2018. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Customer relations
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting The United Nations, countries, and multi-national corporations.
Laura Loft - Diário de uma recepcionista
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.

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