Nonfiction » Business & Economics » Customer relations

Surviving Customer Service: A Frontline Employee Field Guide
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Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Category: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
Telephone (or Email) Customer Service
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Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction » Business & Economics » Customer relations
Quick tips for keeping your customers satisfied and returning year after year.
The Lemonade Stand
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Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Category: Nonfiction » Business & Economics » Decision-making & problem solving
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Who's The Boss
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Series: Non Fiction, Book 5. Price: $0.99 USD. Words: 5,190. Language: English. Published: September 8, 2012. Category: Nonfiction » Business & Economics » Customer relations
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.
Martin Hardware: Customer Service in the Real World
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Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Category: Nonfiction » Business & Economics » Customer relations
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…