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Nonfiction » Business & Economics » Customer relations

Who's Afraid of the Big Idea?
Price: Free! Words: 24,180. Language: English. Published: August 24, 2017. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
(5.00 from 1 review)
Retail offers a fantastic window into the changing customer culture of our times, and the fundamental need to re-think business from the ground-up. Over the past year, I’ve spoken to many wonderful people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe they can provide a platform to re-think the way we approach business far more broadly.
Customer Service and the Imitation of Christ
Price: Free! Words: 31,480. Language: English. Published: May 26, 2016. Categories: Nonfiction » Religion & Spirituality » Christian Life / Professional Growth, Nonfiction » Business & Economics » Customer relations
A professor accepts a job in a customer service call center and discovers why it's so hard to find good service. His faith helps him to overcome these obstacles.
Telephone (or Email) Customer Service
Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Public relations
Quick tips for keeping your customers satisfied and returning year after year.
150 Frases para Entender el Servicio al Cliente
Price: $1.99 USD. Words: 3,190. Language: Spanish. Published: August 16, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.
How To Successfully Implement CRM Technology
Price: Free! Words: 2,420. Language: English. Published: August 5, 2015 by GoMarquis. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Do you think finding a CRM system with information and tools leads to a provider that can help you get results?
The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
Customer Experience: 3 Simple Tools To Transform One Time Consumers Into Loyal Customers
Price: $27.00 USD. Words: 14,430. Language: English. Published: June 6, 2018. Categories: Nonfiction » Business & Economics » Customer relations
The book concentrates on the 3 pillars to supreme Customer Experience which are: The First Impression​, the user’s first interaction with the product, service or institution, The Connection​, the organization’s human touch with the ability to connect with the customer and The Execution, ​the organization’s ability to deliver on the written and unwritten promise.
Creating The Amazing Dental Visit - Every Patient, Every Visit
You set the price! Words: 17,000. Language: English. Published: January 11, 2017 by Mitchel Schwindt, M.D.. Categories: Nonfiction » Health, wellbeing, & medicine » Oral health, Nonfiction » Business & Economics » Customer relations
Customer Service in your Dental Office is not about job titles; it must be culture. When it comes to delivering exceptional patient care, there isn’t just one person in your office that makes the experience great. Everyone in your office needs to be part of the effort. It is a team sport. The ideas shared in this book are so simple that you often discover that implementing them is a game changer.
Inclusion Branding - Revealing Secrets to Maximize ROI
Price: $5.99 USD. Words: 29,900. Language: English. Published: May 2, 2018. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Customer relations
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting The United Nations, countries, and multi-national corporations.
Customer Service Course - Necessary Skills For Effective Customer Service
Price: $2.99 USD. Words: 12,080. Language: English. Published: May 4, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.
Lean Process : From 'Get the Customer' to 'Keep the Customer'
Series: A Lean Book. Price: $9.99 USD. Words: 30,250. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.
China Doesn’t Exist: Comparative Observation of the Reality in Modern China and the Economic, Social and Political Overview in Portugal
Price: Free! Words: 10,910. Language: English. Published: October 26, 2014 by 22 Lions Bookstore. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
This book shows itself highly relevant and necessary for businessmen and politicians of any country, seeking to establish trade and investment with China, but also for those who want to live and work in this country.
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
Price: Free! Words: 11,720. Language: Spanish. Published: October 26, 2014 by 22 Lions Bookstore. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
7 بزرگترین مزیت نرم افزار CRM در سال 2019
Price: Free! Words: 900. Language: Persian. Published: February 25, 2019. Categories: Nonfiction » Business & Economics » Customer relations
مدیریت ارتباط با مشتری (CRM) به سرعت از یک قطعه ارزشمند نرم افزاری به یک تابع اصلی شرکت بدون توجه به اندازه یا مدل کسب و کار تکامل یافته است.
A Quick Guide to Better Telephone Skills
Price: $1.47 USD. Words: 3,000. Language: English. Published: June 9, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Business communication / general
This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s.
The Top *10* Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Clients
Price: $1.97 USD. Words: 4,200. Language: English. Published: February 19, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business.
Laura Loft - Diário de uma recepcionista
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
Customer Loyalty
Price: $3.99 USD. Words: 2,020. Language: English. Published: December 3, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well-established loyal customer base. Huge amounts of money is periodically allocated to advertising, primarily to garner a bigger market share of consumers, but with the existence of a loyal customer base, these expenses can be avoided.
Superior Customer Service
Price: $2.99 USD. Words: 9,190. Language: English. Published: November 27, 2016 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Mentoring & coaching
A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team...

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