Nonfiction » Business & Economics » Customer relations

12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Extraordinary Customer Service
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Price: $4.99 USD. Words: 12,810. Language: English. Published: November 5, 2012. Category: Nonfiction » Business & Economics » Customer relations
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.
Prevention of Burnout in Human Resource Staff
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Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
Establishing Payment Arrangements: Beyond Net 30
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Price: $8.95 USD. Words: 6,690. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.
En un quart d'heure, commencez gratuitement à bâtir votre liste !
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Price: $2.49 USD. Words: 4,670. Language: French. Published: October 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Que vous ayez un site ou un blog, vous avez envie d'avoir des visiteurs qui ne font pas que passer, mais qui vont rester sur votre site, s'y intéresser et... y revenir. Pour cela rien de mieux qu'un auto-répondeur. Apprenez dans ce guide la marche à suivre, pour créer gratuitement tous les éléments d'une chaîne d'inscription complète, depuis le formulaire jusqu'à votre document final.
Customer Service in a Nutshell
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Price: $3.99 USD. Words: 14,670. Language: English. Published: January 19, 2012. Category: Nonfiction » Business & Economics » Customer relations
If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it creates a relationship. People like to do business with those they like. This book will give you the keys to good customer service.
Who's The Boss
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Series: Non Fiction, Book 5. Price: $0.99 USD. Words: 5,190. Language: English. Published: September 8, 2012. Category: Nonfiction » Business & Economics » Customer relations
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.
Building Customer and Employee Allegiance
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Price: $9.99 USD. Words: 45,620. Language: English. Published: October 9, 2014. Category: Nonfiction » Business & Economics » Customer relations
Translate your company's customer service intentions into winning actions that: • Solidify long-term repeat business, loyalty, and profitability • Recover lost customers and valued employees • Exceed your customers’ expectations in value, information, personality, and convenience • Generate a constant stream of ideas to ensure competitve advantage.
Creating Loyal Profitable Customers
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Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”
How to Care for Your Customers
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Price: $2.99 USD. Words: 2,810. Language: English. Published: January 13, 2012. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.
Keeping Customers for Life
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Price: $2.99 USD. Words: 1,850. Language: English. Published: April 11, 2012 by Green King Press. Category: Nonfiction » Business & Economics » Customer relations
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This book will teach you everything you need to take the customer’s concerns seriously, address these concerns and create excellent customer loyalty.
Succeeding with Difficult Customers
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Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Category: Nonfiction » Business & Economics » Customer relations
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
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You set the price! Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Category: Nonfiction » Business & Economics » Customer relations
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
How to Increase Sales Using Customer Value Optimization - Make Money Online
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Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Category: Nonfiction » Business & Economics » Customer relations
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
WOW Moments! Turning Everyday Experiences Into Extraordinary Events
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Price: $4.99 USD. Words: 47,830. Language: English. Published: October 7, 2014 by Graham Publishing Group. Category: Nonfiction » Business & Economics » Customer relations
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences.
Книга 16. Как подчинить мужчин/женщин, рождённых 27 октября високосных годов. Женский манипулятивный сценарий. Catalog Of Human Souls.
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Price: $3,000.00 USD. Words: 15,980. Language: Russian. Published: January 11, 2014. Category: Nonfiction » Psychology » General
Человек, на которого транслируется его личный подавляющий режим, подчиняется манипулятору по одной причине: ему безумно приятно, хорошо, он счастлив. Заставить любого человека испытывать подобное не проблема, т.к. интересы любого homo s. не выходят за рамки его «программного обеспечения», частью которого является подавляющий режим. Этот режим нужно только знать и сыграть объекту манипуляций.
Martin Hardware: Customer Service in the Real World
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Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Category: Nonfiction » Business & Economics » Customer relations
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
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Price: $2.99 USD. Words: 11,720. Language: Spanish. Published: October 26, 2014 by UpliftingBooks Publishing. Category: Nonfiction » Travel » By region
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
The Top *10* Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Clients
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Price: $1.97 USD. Words: 4,200. Language: English. Published: February 19, 2015. Category: Nonfiction » Business & Economics » Customer relations
Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business.
Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template
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Series: Quick Guides to Business. Price: $3.99 USD. Words: 6,620. Language: English. Published: January 11, 2015. Category: Nonfiction » Business & Economics » Sales & selling / management
Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a ‘best-practice’ account management system for a few pounds (£UK) or dollars ($US).