Nonfiction » Business & Economics » Customer relations

Surviving Customer Service: A Frontline Employee Field Guide
By Shawn Cowling
Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Category: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
Telephone (or Email) Customer Service
By Communication Concierge
Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction » Business & Economics » Customer relations
Quick tips for keeping your customers satisfied and returning year after year.
How to Beat the Hell out of your Competition (Using Customer Service)
By M. A. Sharrieff
Price: $2.99 USD. Words: 14,530. Language: English. Published: March 20, 2012 by Write On E-Publishing, LLC. Category: Nonfiction » Business & Economics » Customer relations
If you own a business, deal directly with customers, manage or supervise customer service professionals, then this book is a must read! Find out how you can use customer service to increase sales revenues, win customers for life, and snatch market share from the grasp of your competitors! You'd better hurry, at least some of your market rivals can read, too!
Who's The Boss
By L. J. Martin
Series: Non Fiction, Book 5. Price: $0.99 USD. Words: 5,190. Language: English. Published: September 8, 2012. Category: Nonfiction » Business & Economics » Customer relations
A short paper/manual for those interested in success. A critical look at counter people and those who are the first line of offense in obtaining and keeping customers.
A Business Guide to Getting Paid Kit
By Michelle Dunn
Price: $9.99 USD. Words: 17,370. Language: English. Published: May 16, 2013. Category: Nonfiction » Business & Economics » Accounting / financial
A Business guide to getting paid kit is three of my most popular books combined together to give you a handy reference as you make collection calls and try to deal with excuses, how to choose a reputable collection agency when you need one and how to get paid from your customers on time.
Self Defence: The Simple Truth
By David Edwards
Price: $1.49 USD. Words: 13,220. Language: English. Published: October 28, 2012. Category: Nonfiction » Sports & outdoor recreation » Martial arts
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.
Extraordinary Customer Service
By JM Enage
Price: $4.99 USD. Words: 12,810. Language: English. Published: November 5, 2012. Category: Nonfiction » Business & Economics » Customer relations
0.5 star(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.
How to Care for Your Customers
By Dr Jim Porter
Price: $2.99 USD. Words: 2,810. Language: English. Published: January 13, 2012. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.
Customer Service Course - Necessary Skills For Effective Customer Service
By Online Trainees
Price: $2.99 USD. Words: 12,090. Language: English. Published: May 4, 2012. Category: Nonfiction » Business & Economics » Customer relations
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.
Keeping Customers for Life
By Richard Nickelson
Price: $2.99 USD. Words: 1,850. Language: English. Published: April 11, 2012 by Green King Press. Category: Nonfiction » Business & Economics » Customer relations
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self reinforcing system in which the company delivers constantly evolving superior value and high quality products and services. This book will teach you everything you need to take the customer’s concerns seriously, address these concerns and create excellent customer loyalty.
En un quart d'heure, commencez gratuitement à bâtir votre liste !
By Bruno Challard
Price: $2.49 USD. Words: 4,670. Language: French. Published: October 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Que vous ayez un site ou un blog, vous avez envie d'avoir des visiteurs qui ne font pas que passer, mais qui vont rester sur votre site, s'y intéresser et... y revenir. Pour cela rien de mieux qu'un auto-répondeur. Apprenez dans ce guide la marche à suivre, pour créer gratuitement tous les éléments d'une chaîne d'inscription complète, depuis le formulaire jusqu'à votre document final.
Creating Loyal Profitable Customers
By Keith Abraham
Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”
Customer Service in a Nutshell
By Freddy Davis
Price: $3.99 USD. Words: 14,670. Language: English. Published: January 19, 2012. Category: Nonfiction » Business & Economics » Customer relations
If customer service does not generate loyalty, there is something wrong with what you are doing. Any effective approach to customer service is going to result in making people feel good. But the most effective customer service takes it one step further – it creates a relationship. People like to do business with those they like. This book will give you the keys to good customer service.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
By D. Keith Denton
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
150 Frases para Entender el Servicio al Cliente
By Victor Verdugo
Price: $2.99 USD. Words: 3,190. Language: Spanish. Published: August 16, 2012. Category: Nonfiction » Business & Economics » Customer relations
Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.
Gestión de la reputación online. Claves y estrategias
By Juanjo Ramos
Price: $2.99 USD. Words: 8,330. Language: Spanish. Published: June 25, 2012. Category: Nonfiction » Business & Economics » Customer relations
Actualmente, las empresas deben tener en consideración no sólo los resultados en los buscadores de Internet, sino la conversación generada en torno a ellas. Este libro te da las claves para construir y reforzar tu imagen de marca y tu prestigio online, así como las herramientas para monitorizar tu marca corporativa o personal y contener potenciales crisis de reputación.
Establishing Payment Arrangements: Beyond Net 30
By Michelle Dunn
Price: $5.99 USD. Words: 6,690. Language: English. Published: May 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
While the economy takes a nose dive, business owners everywhere suddenly have to deal with setting up payment arrangements to help them get paid. When a customer cannot pay in full, payment arrangements must be made if you want to salvage any type of payment.
Prevention of Burnout in Human Resource Staff
By Elizabeth Greene
Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Category: Nonfiction » Business & Economics » Customer relations
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
Succeeding with Difficult Customers
By Joseph Koob II
Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Category: Nonfiction » Business & Economics » Customer relations
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
The Moments That Matter
By Kristin Widun
Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!