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Surviving Customer Service: A Frontline Employee Field Guide by Shawn Cowling
Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Categories: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
Laura Loft - Diário de uma recepcionista by Mario Persona
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage by D. Keith Denton
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Building Customer and Employee Allegiance by Paul R. Timm
Price: $9.99 USD. Words: 45,620. Language: English. Published: October 9, 2014. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management and human resources
Translate your company's customer service intentions into winning actions that: • Solidify long-term repeat business, loyalty, and profitability • Recover lost customers and valued employees • Exceed your customers’ expectations in value, information, personality, and convenience • Generate a constant stream of ideas to ensure competitve advantage.
Succeeding with Difficult Customers by Joseph Koob II
Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Self-improvement » Personal Growth / Success
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
Creating Loyal Profitable Customers by Keith Abraham
Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Development / business development
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”
WOW Moments! Turning Everyday Experiences Into Extraordinary Events by Mark D. Kent
Price: $4.99 USD. Words: 47,830. Language: English. Published: October 7, 2014 by Graham Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences.
Nice to Meet Myself by Borja Vilaseca
Price: $3.99 USD. Words: 33,630. Language: English. Published: April 30, 2015. Categories: Nonfiction » Social Science » Social psychology, Nonfiction » Business & Economics » Customer relations
Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious o
Cliente Exigente (un manual de servicio al cliente) by Victor Verdugo
Price: $4.99 USD. Words: 48,350. Language: Spanish. Published: May 26, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Cliente Exigente es un manual o curso de capacitación sobre el servicio al cliente. Abarca las diferentes facetas del servicio, desde comprender qué es y como se origina un cliente, hasta analizar por qué se debe fomentar su lealtad. Incluye un archivo electrónico descargable con más de 500 cuestionamientos sobre la calidad de su servicio.
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People by Stan Toler & Keith Hawk
Price: $4.99 USD. Words: 25,420. Language: English. Published: July 1, 2015 by Dust Jacket Press. Categories: Nonfiction » Business & Economics » Customer relations
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.
Life at the Goodwill by Christopher G. Bremicker
Series: Letters Home. Price: $4.99 USD. Words: 31,520. Language: English. Published: May 21, 2015. Categories: Nonfiction » Business & Economics » Customer relations
The Goodwill prepared people with barriers to work for employment. Immigrants became bank tellers, ex-convicts became forklift drivers, and homeless single mothers became medical assistants. The vision of the Goodwill was a world where everyone experienced the power of work. The Goodwill rewarded hard work. It was my kind of deal.
The Curated Experience by Amas Tenumah
Price: $4.99 USD. Words: 25,260. Language: American English. Published: July 12, 2015. Categories: Nonfiction » Business & Economics » Customer relations
I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers.
Lean Process : From 'Get the Customer' to 'Keep the Customer' by Marta Ferreira
Series: A Lean Book. Price: $9.99 USD. Words: 30,230. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.