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Customer Service and the Imitation of Christ by Ronald R Johnson
Price: Free! Words: 31,480. Language: English. Published: May 26, 2016. Categories: Nonfiction » Religion & Spirituality » Christian Life / Professional Growth, Nonfiction » Business & Economics » Customer relations
A professor accepts a job in a customer service call center and discovers why it's so hard to find good service. His faith helps him to overcome these obstacles.
Who's Afraid of the Big Idea? by George Kiley
Price: Free! Words: 24,180. Language: English. Published: August 24, 2017. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing(5.00 from 1 review)
Retail offers a fantastic window into the changing customer culture of our times, and the fundamental need to re-think business from the ground-up. Over the past year, I’ve spoken to many wonderful people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe they can provide a platform to re-think the way we approach business far more broadly.
Nice to Meet Myself by Borja Vilaseca
Price: $9.99 USD. Words: 33,630. Language: English. Published: April 30, 2015. Categories: Nonfiction » Social Science » Social psychology, Nonfiction » Business & Economics » Customer relations
Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious o
Essential Customer Service KPIs by Bernie Smith
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People by Stan Toler & Keith Hawk
Price: $4.99 USD. Words: 25,420. Language: English. Published: July 1, 2015 by Dust Jacket Press. Categories: Nonfiction » Business & Economics » Customer relations
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage by D. Keith Denton
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
The Science of Service by Mark Colgate
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Laura Loft - Diário de uma recepcionista by Mario Persona
Price: $4.95 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
Customer Service that Works by Roberta Cava
Price: $9.99 USD. Words: 54,060. Language: English. Published: April 7, 2019 by Cava Consulting. Categories: Nonfiction » Business & Economics » Customer relations
Giving better customer service is a must for companies in this age of zealous completion between firms not only for in-person sales but for on-line sales as well. Do you have a call centre? Is it satisfying your clients, or does it leave them furious at the lack of attention to their problems? How does your company measure up?
Succeeding with Difficult Customers by Joseph Koob II
Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Self-improvement » Personal Growth / Success
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
Nothing Happens Until The Meeting Is Set: Connecting People, Business, & Products by John McKee
Price: $9.99 USD. Words: 60,970. Language: English. Published: July 22, 2016 by Richter Publishing LLC. Categories: Nonfiction » Business & Economics » Business communication / meetings & presentations, Nonfiction » Business & Economics » Customer relations
After inventing his first product Cosmo Finger Guard then reading Key Person of Influence he now shares his story that defines his niche as a KPI. John now shares his knowledge to help Entrepreneurs and Business Startup’s through their quest to gain new customers and generate sales leads with his new book.
Cliente Exigente (un manual de servicio al cliente) by Victor Verdugo
Price: $4.99 USD. Words: 48,340. Language: Spanish. Published: May 26, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Cliente Exigente es un manual o curso de capacitación sobre el servicio al cliente. Abarca las diferentes facetas del servicio, desde comprender qué es y como se origina un cliente, hasta analizar por qué se debe fomentar su lealtad. Incluye un archivo electrónico descargable con más de 500 cuestionamientos sobre la calidad de su servicio.
The Curated Experience by Amas Tenumah
Price: $4.99 USD. Words: 25,260. Language: American English. Published: July 12, 2015. Categories: Nonfiction » Business & Economics » Customer relations
I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers.
Make ME Feel Special by Bob Hooey
Price: $7.99 USD. Words: 44,680. Language: English. Published: February 13, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Customer service is not 'a part' of your business...Customer service 'IS' your business! Business success is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. When you ‘Make ME Feel Special!’ you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and champion.
Creating Loyal Profitable Customers by Keith Abraham
Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Development / business development
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”
Building Customer and Employee Allegiance by Paul R. Timm
Price: $9.99 USD. Words: 45,620. Language: English. Published: October 9, 2014. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management & human resources
Translate your company's customer service intentions into winning actions that: • Solidify long-term repeat business, loyalty, and profitability • Recover lost customers and valued employees • Exceed your customers’ expectations in value, information, personality, and convenience • Generate a constant stream of ideas to ensure competitve advantage.
Speaking Frankly About Customer Relationship Management by JC Quintana
Price: $9.99 USD. Words: 41,770. Language: English. Published: April 3, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Speaking Frankly About Customer Relationship Management is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology.
Strategic Follow Up: Five Easy Steps to Build Your Business (The Follow Up Doctor's Prescription for Business Success Book 1) by Dr. Kaaren Douglas
Price: $6.99 USD. Words: 24,240. Language: English. Published: January 13, 2017. Categories: Nonfiction » Business & Economics » Strategic planning, Nonfiction » Business & Economics » Customer relations
Treating business contacts and customers well is the key to unlocking the door to bigger and better things: practical connections, long-term relationships and super-sized synergies that can multiply success. Strategic Follow Up describes a five step system that works to build and retain business using a variety of easily accessible tools and the right kind of persistence with the right people.
Lean Process : From 'Get the Customer' to 'Keep the Customer' by Marta Ferreira
Series: A Lean Book. Price: $9.99 USD. Words: 30,250. Language: English. Published: February 9, 2015. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.
Inclusion Branding - Revealing Secrets to Maximize ROI by Debra Ruh
Price: $5.99 USD. Words: 29,900. Language: English. Published: May 2, 2018. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Customer relations
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting The United Nations, countries, and multi-national corporations.