Nonfiction » Business & Economics » Customer relations

Martin Hardware: Customer Service in the Real World
Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…
The Lemonade Stand
Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Business & Economics » Customer relations
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Telephone (or Email) Customer Service
Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Public relations
Quick tips for keeping your customers satisfied and returning year after year.