Nonfiction » Business & Economics » Customer relations

Customer Service and the Imitation of Christ
Price: $2.99 USD. Words: 31,480. Language: English. Published: May 26, 2016. Categories: Nonfiction » Religion and Spirituality » Christian Life / Professional Growth, Nonfiction » Business & Economics » Customer relations
A professor accepts a job in a customer service call center and discovers why it's so hard to find good service. His faith helps him to overcome these obstacles.
Succeeding with Difficult Customers
Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Self-improvement » Personal Growth / Success
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
Surviving Customer Service: A Frontline Employee Field Guide
Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Categories: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.

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