Nonfiction » Business & Economics » Customer relations

100 Short Stories From My Customers
Price: $3.99 USD. Words: 11,560. Language: English. Published: February 17, 2016. Categories: Nonfiction » Business & Economics » Customer relations
The book is a collection of short stories and conversations with customers who checked out at my register at Walmart store in Sugar Land, Texas. Topics were anything under the sun.
5 Ways to Screw Yourself Out of Getting Paying Customers
Price: $1.99 USD. Words: 6,700. Language: English. Published: November 10, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying customers. This isn’t difficult to do but more often than not many businesses screw themselves out of getting paying customers by committing 5 critical mistakes.
How To Successfully Implement CRM Technology
Price: Free! Words: 2,420. Language: English. Published: August 5, 2015 by GoMarquis. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Do you think finding a CRM system with information and tools leads to a provider that can help you get results?
The Curated Experience
Price: $4.99 USD. Words: 25,260. Language: American English. Published: July 12, 2015. Categories: Nonfiction » Business & Economics » Customer relations
I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers.
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People
Price: $4.99 USD. Words: 25,420. Language: English. Published: July 1, 2015 by Dust Jacket Press. Categories: Nonfiction » Business & Economics » Customer relations
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.
A Quick Guide to Better Telephone Skills
Price: $1.47 USD. Words: 3,000. Language: English. Published: June 9, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Business communication / general
This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s.
Cliente Exigente (un manual de servicio al cliente)
Price: $4.99 USD. Words: 48,340. Language: Spanish. Published: May 26, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Cliente Exigente es un manual o curso de capacitación sobre el servicio al cliente. Abarca las diferentes facetas del servicio, desde comprender qué es y como se origina un cliente, hasta analizar por qué se debe fomentar su lealtad. Incluye un archivo electrónico descargable con más de 500 cuestionamientos sobre la calidad de su servicio.
Life at the Goodwill
Series: Be Still and Let Me Love. Price: $4.99 USD. Words: 45,460. Language: English. Published: May 21, 2015. Categories: Nonfiction » Business & Economics » Customer relations
The Goodwill prepared people with barriers to work for employment. Immigrants became bank tellers, ex-convicts became forklift drivers, and homeless single mothers became medical assistants. The vision of the Goodwill was a world where everyone experienced the power of work. The Goodwill rewarded hard work. It was my kind of deal.
The Top *10* Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Clients
Price: $1.97 USD. Words: 4,200. Language: English. Published: February 19, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business.
Martin Hardware: Customer Service in the Real World
Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…
Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template
Series: Quick Guides to Business. Price: $3.99 USD. Words: 6,620. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » Customer relations
Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a ‘best-practice’ account management system for a few pounds (£UK) or dollars ($US).
Lead While Serving: An Integrated Approach to Managing Your Stakeholders and Customers
Price: $2.99 USD. Words: 11,160. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Customer relations
This e- book is designed to provide a workable approach to secure first mover advantages when trying to maintain control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes and programs, to address the stakeholder and customer management concerns.It offers a systemic way to make your harried service career tenable.
The "How To" of Customer Service
Price: $2.99 USD. Words: 3,530. Language: Australian English. Published: January 2, 2015 by Wayne Back. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management
This book covers the essentials of providing excellent customer service
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
Price: $2.99 USD. Words: 11,720. Language: Spanish. Published: October 26, 2014 by 22 Lions. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
China Doesn’t Exist: Comparative Observation of the Reality in Modern China and the Economic, Social and Political Overview in Portugal
Price: $2.99 USD. Words: 10,910. Language: English. Published: October 26, 2014 by 22 Lions. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
This book shows itself highly relevant and necessary for businessmen and politicians of any country, seeking to establish trade and investment with China, but also for those who want to live and work in this country.
WOW Moments! Turning Everyday Experiences Into Extraordinary Events
Price: $4.99 USD. Words: 47,830. Language: English. Published: October 7, 2014 by Graham Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences.
The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
Price: $2.99 USD. Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
Laura Loft - Diário de uma recepcionista
Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Categories: Nonfiction » Self-improvement » Personal Growth / Success, Nonfiction » Business & Economics » Customer relations
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
How to Increase Sales Using Customer Value Optimization - Make Money Online
Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
The Lemonade Stand
Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Business & Economics » Customer relations
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.

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