Nonfiction » Business & Economics » Customer relations

Superior Customer Service
Price: $2.99 USD. Words: 9,190. Language: English. Published: November 27, 2016 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Mentoring & coaching
A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team...
Common Sense Customer Service - Improve Your Job Skills & Provide a Great Customer Experience
Price: $5.99 USD. Words: 18,760. Language: English. Published: October 10, 2016 by Geoff Wells. Categories: Nonfiction » Business & Economics » Customer relations
A must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read.
100 Short Stories From My Customers
Price: $3.99 USD. Words: 11,860. Language: English. Published: February 17, 2016. Categories: Nonfiction » Business & Economics » Customer relations
The book is a collection of short stories and conversations with customers who checked out at my register at Walmart store in Sugar Land, Texas. Topics were anything under the sun.
5 Ways to Screw Yourself Out of Getting Paying Customers
Price: $1.99 USD. Words: 6,700. Language: English. Published: November 10, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying customers. This isn’t difficult to do but more often than not many businesses screw themselves out of getting paying customers by committing 5 critical mistakes.
How To Successfully Implement CRM Technology
Price: Free! Words: 2,420. Language: English. Published: August 5, 2015 by GoMarquis. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Do you think finding a CRM system with information and tools leads to a provider that can help you get results?
A Quick Guide to Better Telephone Skills
Price: $1.47 USD. Words: 3,000. Language: English. Published: June 9, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Business communication / general
This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s.
The Top *10* Highly Profitable, Proven, Time-Tested Secrets to Create the Ultimate First and Last Impression with Your Clients
Price: $1.97 USD. Words: 4,200. Language: English. Published: February 19, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business.
Martin Hardware: Customer Service in the Real World
Price: $0.99 USD. Words: 1,510. Language: English. Published: February 9, 2015 by Dingbat Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
When a “big box” hardware and home improvement store opened in northern Houston, only three and a half miles from Martin Hardware, local residents shook their heads and forecast the old store’s closure. After all, how could a 67-year-old hardware in an old converted barn compete in pricing and advertising against such a Goliath? But something funny happened on the way to the pity party…
Quick Guide VII - A Top-notch, Sales-Relationships, Account Management Template
Series: Quick Guides to Business. Price: $3.99 USD. Words: 6,620. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » Customer relations
Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a ‘best-practice’ account management system for a few pounds (£UK) or dollars ($US).
Lead While Serving: An Integrated Approach to Managing Your Stakeholders and Customers
Price: $2.99 USD. Words: 11,160. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Customer relations
This e- book is designed to provide a workable approach to secure first mover advantages when trying to maintain control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes and programs, to address the stakeholder and customer management concerns.It offers a systemic way to make your harried service career tenable.
The "How To" of Customer Service
Price: $2.99 USD. Words: 3,530. Language: Australian English. Published: January 2, 2015 by Wayne Back. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management
This book covers the essentials of providing excellent customer service
La China No Existe: Observación Comparativa de la Realidad Moderna en China y lo Panorama Económico, Social y Político en Portugal
Price: $2.99 USD. Words: 11,720. Language: Spanish. Published: October 26, 2014 by 22 Lions. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
Este libro se muestra altamente relevante y necesario para los empresarios y políticos de cualquier país, buscando establecer comercio y investimento en China, sino también para aquellos que quieren vivir y trabajar en este país.
China Doesn’t Exist: Comparative Observation of the Reality in Modern China and the Economic, Social and Political Overview in Portugal
Price: $2.99 USD. Words: 10,910. Language: English. Published: October 26, 2014 by 22 Lions. Categories: Nonfiction » Travel » By region, Nonfiction » Business & Economics » Customer relations
This book shows itself highly relevant and necessary for businessmen and politicians of any country, seeking to establish trade and investment with China, but also for those who want to live and work in this country.
The Ultimate Guide On How to Be Naturally Persuasive:Influence People Without Manipulative Persuasion Tactics and Strategies!
Price: $2.99 USD. Words: 6,520. Language: English. Published: August 25, 2014 by JNR Publishing Group. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Today we are going to be talking about a special way of influencing or persuasion that is not so much about the tactics and strategies but is as effective if not more so than manipulation! This will allow you to be influential more easily and effortlessly! You'll just naturally become charismatic, highly persuasive to people without even trying too hard!
How to Increase Sales Using Customer Value Optimization - Make Money Online
Series: Entrepreneur Books, Book 2. Price: $2.99 USD. Words: 5,600. Language: English. Published: March 15, 2014 by JD-Biz Corp Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
This book is an introduction and explanation of the processes and techniques that are used by marketing companies to new business ventures and start-ups. It is applicable to all business types that are starting operations, being acquired or looking for consultation in any field. The facts and ideas discussed in this book are the basis of all tactical solutions that many marketing companies use.
The Lemonade Stand
Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Business & Economics » Customer relations
(4.00 from 1 review)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Prevention of Burnout in Human Resource Staff
Price: $2.99 USD. Words: 990. Language: English. Published: October 23, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Human resource management
Burnout within human resource staff is common. The cause can vary widely and may have one or many contributing factors. This can be detrimental to client relations, productivity and overall efficiency. This EBook is about the causes and prevention of burnout in human services staff and will discuss some of the contributing factors, methods of prevention and ways to assist staff as an HR manager.
The Moments That Matter
Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Customer relations
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
Extraordinary Customer Service
Price: $4.99 USD. Words: 12,810. Language: English. Published: November 5, 2012. Categories: Nonfiction » Business & Economics » Customer relations
(4.50 from 2 reviews)
Small size book..with a big prize message. A book on branding your small business to create a feeding frenzy and retain 110% + of your customers. Here's a blueprint of growth that will transform you, your business and your customers. Create extraordinary customer experiences that win customers for life. It reveals tips on going the extra mile. A transformational book on loyalty marketing.
Self Defence: The Simple Truth
Price: $1.49 USD. Words: 13,220. Language: English. Published: October 28, 2012. Categories: Nonfiction » Sports & outdoor recreation » Martial arts, Nonfiction » Business & Economics » Customer relations
This books helps to give readers the tools needed to deal with conflict. It simplifies the law on self defence, gives advice on martial arts and the verbal intervention tools to help with any conflict situation. It looks at the psychology of an attacker, the most common attacks and different pre-emptive strikes and their medical implications.

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