- African American fiction
- Alternative history
- Children’s books
- Coming of age
- Cultural & ethnic themes
- Fairy tales
- Gay & lesbian fiction
- Graphic novels & comics
- Humor & comedy
- Literary collections
- Mystery & detective
- Plays & Screenplays
- Science fiction
- Themes & motifs
- Thriller & suspense
- Transgressional fiction
- Visionary & metaphysical
- Women's fiction
- Young adult or teen
- Antiques & Collectibles
- Art, Architecture, Photography
- Business & Economics
- Career Guides
- Children's Books
- Comics (nonfictional)
- Computers and Internet
- Cooking, Food, Wine, Spirits
- Education and Study Guides
- Engineering, trades, and technology
- Gay and Lesbian
- General reference
- Health, wellbeing, & medicine
- Home and Garden
- Language Instruction
- Literary criticism
- New Age
- Politics and Current Affairs
- Relationships and Family
- Religion and Spirituality
- Science and Nature
- Sex and Relationships
- Social Science
- Sports & outdoor recreation
- True Crime
Make ME Feel Special by Bob Hooey
Price: $7.99 USD. Words: 44,680. Language: English. Published: February 13, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Customer service is not 'a part' of your business...Customer service 'IS' your business! Business success is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. When you ‘Make ME Feel Special!’ you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and champion.
How Mergers Affect Customers: Implications When Integrated Aerospace Companies Become Acquired by Jason Davis
Price: $0.99 USD. Words: 4,180. Language: English. Published: January 16, 2017 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Mergers & acquisitions, Nonfiction » Business & Economics » Customer relations
Mergers and acquisitions in the aerospace industry within North America had a strong expansion in 2011 with a 20% increase in the number of transactions from 2010. To better understnad, we need to review large historical purchases in this sector. When we did, the results were surprising!
Strategic Follow Up: Five Easy Steps to Build Your Business (The Follow Up Doctor's Prescription for Business Success Book 1) by Dr. Kaaren Douglas
Price: $6.99 USD. Words: 24,240. Language: English. Published: January 13, 2017. Categories: Nonfiction » Business & Economics » Strategic planning, Nonfiction » Business & Economics » Customer relations
Treating business contacts and customers well is the key to unlocking the door to bigger and better things: practical connections, long-term relationships and super-sized synergies that can multiply success. Strategic Follow Up describes a five step system that works to build and retain business using a variety of easily accessible tools and the right kind of persistence with the right people.
Creating The Amazing Dental Visit - Every Patient, Every Visit by Dental Practice Resource Group
Price: $9.99 USD. Words: 17,600. Language: English. Published: January 11, 2017 by Singularis, LLC. Categories: Nonfiction » Health, wellbeing, & medicine » Oral health, Nonfiction » Business & Economics » Customer relations
Customer Service in your Dental Office is not about job titles; it must be culture. When it comes to delivering exceptional patient care, there isn’t just one person in your office that makes the experience great. Everyone in your office needs to be part of the effort. It is a team sport. The ideas shared in this book are so simple that you often discover that implementing them is a game changer.
Customer Loyalty by Anthony Ekanem
Price: $5.99 USD. Words: 2,020. Language: English. Published: December 3, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well-established loyal customer base. Huge amounts of money is periodically allocated to advertising, primarily to garner a bigger market share of consumers, but with the existence of a loyal customer base, these expenses can be avoided.
Superior Customer Service by April Kelley
Price: $2.99 USD. Words: 9,190. Language: English. Published: November 27, 2016 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Mentoring & coaching
A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team...
Business Branding by Anthony Ekanem
Price: $5.99 USD. Words: 8,760. Language: English. Published: November 11, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Branding is all about what the customers perceive of your company. Your brand is the promise that you intend to make to the customers. The ultimate goal is to spark an emotional connection in order to create a positive feeling resulting to loyalty to a specific product from the customers.
Corporate Gifts by Anthony Ekanem
Price: $5.99 USD. Words: 5,110. Language: English. Published: November 4, 2016. Categories: Nonfiction » Business & Economics » Customer relations
There are many different items that are suited to be used as a corporate gift; alternatively there are other forms of gifts, such as hosting a meal in a restaurant. The type of gift you provide should be well planned, with plenty of thought going into the initial decision of what to provide as a corporate gift. The appropriateness of each form of corporate gift will vary according to situations.
Common Sense Customer Service - Improve Your Job Skills & Provide a Great Customer Experience by Victoria Wells
Price: $5.99 USD. Words: 18,760. Language: English. Published: October 10, 2016 by Geoff Wells. Categories: Nonfiction » Business & Economics » Customer relations
A must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read.
How Do I Find And Keep Clients? by Alison Campbell
Price: $4.60 USD. Words: 20,900. Language: Commonwealth English. Published: August 27, 2016. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
Are you just starting a business and need to attract clients? Do you want to grow your business? Do you need better client retention? Can your client care to be head and shoulders above the norm? "How do I find and keep clients?" is here to help you make it happen! Filled with information and inspiration, to help you identify and attract your ideal client, then add value and keep them delighted.
Nothing Happens Until The Meeting Is Set: Connecting People, Business, & Products by John McKee
Price: $9.99 USD. Words: 60,970. Language: English. Published: July 22, 2016 by Richter Publishing LLC. Categories: Nonfiction » Business & Economics » Business communication / meetings & presentations, Nonfiction » Business & Economics » Customer relations
After inventing his first product Cosmo Finger Guard then reading Key Person of Influence he now shares his story that defines his niche as a KPI. John now shares his knowledge to help Entrepreneurs and Business Startup’s through their quest to gain new customers and generate sales leads with his new book.
Customer Service and the Imitation of Christ by Ronald R Johnson
Price: Free! Words: 31,480. Language: English. Published: May 26, 2016. Categories: Nonfiction » Religion and Spirituality » Christian Life / Professional Growth, Nonfiction » Business & Economics » Customer relations
A professor accepts a job in a customer service call center and discovers why it's so hard to find good service. His faith helps him to overcome these obstacles.
100 Short Stories From My Customers by Emiliano Austria
Price: $3.99 USD. Words: 11,860. Language: English. Published: February 17, 2016. Categories: Nonfiction » Business & Economics » Customer relations
The book is a collection of short stories and conversations with customers who checked out at my register at Walmart store in Sugar Land, Texas. Topics were anything under the sun.
5 Ways to Screw Yourself Out of Getting Paying Customers by Niquenya D. Fulbright
Price: $1.99 USD. Words: 6,700. Language: English. Published: November 10, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying customers. This isn’t difficult to do but more often than not many businesses screw themselves out of getting paying customers by committing 5 critical mistakes.
How To Successfully Implement CRM Technology by Floyd Salamino
Price: Free! Words: 2,420. Language: English. Published: August 5, 2015 by GoMarquis. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing
Do you think finding a CRM system with information and tools leads to a provider that can help you get results?
The Curated Experience by Amas Tenumah
Price: $4.99 USD. Words: 25,260. Language: American English. Published: July 12, 2015. Categories: Nonfiction » Business & Economics » Customer relations
I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers.
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People by Stan Toler & Keith Hawk
Price: $4.99 USD. Words: 25,420. Language: English. Published: July 1, 2015 by Dust Jacket Press. Categories: Nonfiction » Business & Economics » Customer relations
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.
A Quick Guide to Better Telephone Skills by Heather Wright
Price: $1.47 USD. Words: 3,000. Language: English. Published: June 9, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Business communication / general
This book is your quick guide to telephone skills. In five short lessons, you’ll have the skills you need to be the best ambassador you can be for your own company or for your employer’s through your ability to communicate over the phone. The five quick steps in this book will help you refine your telephone skills to your benefit and to your company’s.
Cliente Exigente (un manual de servicio al cliente) by Victor Verdugo
Price: $4.99 USD. Words: 48,340. Language: Spanish. Published: May 26, 2015. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
Cliente Exigente es un manual o curso de capacitación sobre el servicio al cliente. Abarca las diferentes facetas del servicio, desde comprender qué es y como se origina un cliente, hasta analizar por qué se debe fomentar su lealtad. Incluye un archivo electrónico descargable con más de 500 cuestionamientos sobre la calidad de su servicio.
Nice to Meet Myself by Borja Vilaseca
Price: $9.99 USD. Words: 33,630. Language: English. Published: April 30, 2015. Categories: Nonfiction » Social Science » Social psychology, Nonfiction » Business & Economics » Customer relations
Being truly comfortable with ourselves is merely a matter of wisdom. And even though this can be learnt without any external aid, some psychological tools can contribute to ease, delve into and accelerate this process towards self-knowledge. The Enneagram is one of them. It is like an instruction manual of the human condition through which we can understand the deepest motives ¾often unconscious o