Nonfiction » Business & Economics » Customer relations

Laura Loft - Diário de uma recepcionista
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Price: $3.00 USD. Words: 70,400. Language: Portuguese. Published: April 2, 2014. Category: Nonfiction » Self-improvement » Personal Growth / Success
Um guia de atendimento ao cliente como você nunca viu! Um livro divertido e excelente fonte de referência para profissionais de diversas áreas. Enquanto você acompanha as confidências de Laura Loft em seu diário, aprende as melhores práticas do atendimento ao cliente. Apesar do foco do livro estar no atendimento em consultório, os conceitos apresentados são úteis em qualquer segmento.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
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Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Category: Nonfiction » Business & Economics » Customer relations
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Succeeding with Difficult Customers
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Price: $2.99 USD. Words: 49,920. Language: English. Published: September 28, 2012. Category: Nonfiction » Business & Economics » Customer relations
"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person.
Surviving Customer Service: A Frontline Employee Field Guide
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Price: Free! Words: 26,760. Language: English. Published: May 15, 2012. Category: Nonfiction » Business & Economics » Customer relations
Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
Creating Loyal Profitable Customers
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Price: $9.99 USD. Words: 33,770. Language: English. Published: March 1, 2012. Category: Nonfiction » Business & Economics » Customer relations
Creating 47 ways to turn your customers into passionate purchasers KEITH ABRAHAM CERTIFIED SPEAKING PROFESSIONAL AUSTRALIAN BEST SELLER “If you don’t invest time and money in yourself, you are a poor judge of a good investment”