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How to deal with rude customers by Wolfgang Riebe
Price: Free! Words: 3,030. Language: English. Published: August 12, 2019. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Customer relations
A short booklet containing practical tips for anyone dealing with the public, hospitality, tourism and service industry. Easy tips on how to cope and deal with rude and nasty customers that you may encounter in your job on a daily basis.
How to Provide Excellent Customer Service by Gerry MacPherson
You set the price! Words: 3,230. Language: Canadian English. Published: July 6, 2019. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Development / business development
Today’s guest has become savvier and it is up to you to give them this experience and in return, you get a loyal customer, one who becomes an ambassador for your property. In this book, I will share proven customer service tips and techniques you can start applying to your hotel, resort, inn & bed & breakfast today. Grab your copy for free now!
Building a Storybrand Summarized for Busy People by P Eddington
Price: $4.00 USD. Words: 5,360. Language: English. Published: May 27, 2019 and represented by Hodder Publishing. Categories: Nonfiction » Business & Economics » Customer relations
Too often, marketing efforts yield little or no results. In Building a StoryBrand, best-selling author Donald Miller offers a solution that works, by teaching companies how to dramatically improve how they connect with customers and grow their businesses. Miller’s StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses.
Customer Service that Works by Roberta Cava
Price: $9.99 USD. Words: 54,060. Language: English. Published: April 7, 2019 by Cava Consulting. Categories: Nonfiction » Business & Economics » Customer relations
Giving better customer service is a must for companies in this age of zealous completion between firms not only for in-person sales but for on-line sales as well. Do you have a call centre? Is it satisfying your clients, or does it leave them furious at the lack of attention to their problems? How does your company measure up?
7 بزرگترین مزیت نرم افزار CRM در سال 2019 by Farzad Bagheri
Price: Free! Words: 900. Language: Persian. Published: February 25, 2019. Categories: Nonfiction » Business & Economics » Customer relations
مدیریت ارتباط با مشتری (CRM) به سرعت از یک قطعه ارزشمند نرم افزاری به یک تابع اصلی شرکت بدون توجه به اندازه یا مدل کسب و کار تکامل یافته است.
Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging by Matt Rouse
Price: $3.29 USD. Words: 10,590. Language: English. Published: December 11, 2018. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Customer relations
A short read with massive impact. From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone "is here to help you" is met with eye-rolling yawns.
How to Handle Cranky Customer Problems Using Behavioral Science by Jennifer Hancock
Price: $1.99 USD. Words: 3,860. Language: English. Published: November 9, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally even in situations where the people around you are freaking out.
Customer Service and Call Centre 101 by Sophia Nelson-Doman
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
The Science of Service by Mark Colgate
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Essential Customer Service KPIs by Bernie Smith
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Customer Experience: 3 Simple Tools To Transform One Time Consumers Into Loyal Customers by Wesswalters
Price: $27.00 USD. Words: 14,430. Language: English. Published: June 6, 2018. Categories: Nonfiction » Business & Economics » Customer relations
The book concentrates on the 3 pillars to supreme Customer Experience which are: The First Impression, the user’s first interaction with the product, service or institution, The Connection, the organization’s human touch with the ability to connect with the customer and The Execution, the organization’s ability to deliver on the written and unwritten promise.
Inclusion Branding - Revealing Secrets to Maximize ROI by Debra Ruh
Price: $5.99 USD. Words: 29,900. Language: English. Published: May 2, 2018. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Customer relations
Revealing step-by-step, chapter-by-chapter strategies brands can implement to effectively include Persons with Disabilities (PWD) into their customer and employee base, tapping into the trillions available through PWD market, Debra Ruh delivers insights and methodologies used in her 30+ years advising and assisting The United Nations, countries, and multi-national corporations.
Hinges by Jerry Hall
Price: $3.79 USD. Words: 15,230. Language: English. Published: August 28, 2017. Categories: Nonfiction » Business & Economics » Customer relations
When we grasp the importance of Customer Service in our business, we will open the doors to success. This manual was written in simple English with easy to follow instructions of how to create a truly Wonderful Customer Service Experience.
Who's Afraid of the Big Idea? by George Kiley
Price: Free! Words: 24,180. Language: English. Published: August 24, 2017. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Marketing(5.00 from 1 review)
Retail offers a fantastic window into the changing customer culture of our times, and the fundamental need to re-think business from the ground-up. Over the past year, I’ve spoken to many wonderful people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe they can provide a platform to re-think the way we approach business far more broadly.
Online Career by Nauman Ashraf
Price: $1.00 USD. Words: 10,150. Language: English. Published: May 20, 2017. Categories: Nonfiction » Business & Economics » Advertising, Nonfiction » Business & Economics » Customer relations
There are many sites through which online career could be started. Some sites are giving options for working and making money through projects. One of such sites is freelancer. Registration is free on freelancer and you are able to complete your profile for applying for jobs. There are many types of projects which are posted on freelancer on a regular basis.
Speaking Frankly About Customer Relationship Management by JC Quintana
Price: $9.99 USD. Words: 41,770. Language: English. Published: April 3, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Speaking Frankly About Customer Relationship Management is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology.
Make ME Feel Special by Bob Hooey
Price: $7.99 USD. Words: 44,680. Language: English. Published: February 13, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Customer service is not 'a part' of your business...Customer service 'IS' your business! Business success is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. When you ‘Make ME Feel Special!’ you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and champion.
How Mergers Affect Customers: Implications When Integrated Aerospace Companies Become Acquired by Jason Davis
Price: $0.99 USD. Words: 4,180. Language: English. Published: January 16, 2017 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Mergers & acquisitions, Nonfiction » Business & Economics » Customer relations
Mergers and acquisitions in the aerospace industry within North America had a strong expansion in 2011 with a 20% increase in the number of transactions from 2010. To better understnad, we need to review large historical purchases in this sector. When we did, the results were surprising!
Strategic Follow Up: Five Easy Steps to Build Your Business (The Follow Up Doctor's Prescription for Business Success Book 1) by Dr. Kaaren Douglas
Price: $6.99 USD. Words: 24,240. Language: English. Published: January 13, 2017. Categories: Nonfiction » Business & Economics » Strategic planning, Nonfiction » Business & Economics » Customer relations
Treating business contacts and customers well is the key to unlocking the door to bigger and better things: practical connections, long-term relationships and super-sized synergies that can multiply success. Strategic Follow Up describes a five step system that works to build and retain business using a variety of easily accessible tools and the right kind of persistence with the right people.
Creating The Amazing Dental Visit - Every Patient, Every Visit by Dental Practice Resource Group
You set the price! Words: 17,000. Language: English. Published: January 11, 2017 by Mitchel Schwindt, M.D.. Categories: Nonfiction » Health, wellbeing, & medicine » Oral health, Nonfiction » Business & Economics » Customer relations
Customer Service in your Dental Office is not about job titles; it must be culture. When it comes to delivering exceptional patient care, there isn’t just one person in your office that makes the experience great. Everyone in your office needs to be part of the effort. It is a team sport. The ideas shared in this book are so simple that you often discover that implementing them is a game changer.