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12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.