Nonfiction » Business & Economics » Industries / service

The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Communication Risk: How to Bridge the Client-Advisor Gap to Protect and Grow Your Business
Price: $9.95 USD. Words: 66,020. Language: English. Published: October 17, 2018. Categories: Nonfiction » Business & Economics » Industries / service, Nonfiction » Business & Economics » Industries / general
Discover how to build successful, long-lasting, and mutually beneficial client-advisor relationships to protect and benefit your business!
One Sentence Health Care Reforms: 200 Alternatives and Steps Beyond the Affordable Care Act
Price: $6.99 USD. Words: 75,770. Language: English. Published: September 17, 2014. Categories: Nonfiction » Health, wellbeing, & medicine » Healthcare issues, Nonfiction » Business & Economics » Industries / service
Presents over 200 health care reforms after the Affordable Care Act. Some in parallel to balance progressive and conservative offerings. I estimate that an analyst could put together over 100 into a coherent package of proposal. This book is intended to stand alone for the reader, but it also can be a useful classroom resource with currently popular health policy texts.