Nonfiction » Engineering, trades, and technology » Operations Research

Call Center Fundamentals: Workforce Management
By Donnie Baje
Price: $1.99 USD. Words: 5,500. Language: English. Published: April 19, 2014. Category: Nonfiction » Business & Economics » Production & operations management
This books summarizes the author's decade- long experience in the call center industry in the Philippines and provides foundation knowledge for workforce specialist. This is targeted for operations managers and can be a guide on how to staff correctly, understanding service levels, balancing attrition, etc.
The Varyag Now Receives China’s Mach 2.2 Naval Fighters
By David Myhra
Price: $3.99 USD. Words: 110. Language: English. Published: December 22, 2013. Category: Nonfiction » Engineering, trades, and technology » Industrial Technology
Shenyang J-15 China’s Mach 2.4 Capable 4.5th Generation Fighter Surprises the World in November 2012 By Making Landings & Takeoffs on Their Aircraft Carrier CV-16 Liaoning (ex-Soviet Varyag)