Books tagged: call centre

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Found 9 results

Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
Essential Contact Centre KPIs
Price: $7.99 USD. Words: 12,970. Language: English. Published: May 23, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Marketing / telemarketing
If you are looking for a clearly defined and explained set of contact centre KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
The HolyPhone Confessional Crisis
Price: $4.95 USD. Words: 125,570. Language: British English. Published: September 28, 2015. Categories: Fiction » Thriller & suspense » Crime thriller, Fiction » Thriller & suspense » Crime thriller
The HolyPhone Confessional Crisis is a technology crime and church thriller set in Rome, Israel and Spain and involving the Vatican, Opus Dei, Israeli Settlers, an obscure American religious sect, a corrupt ex-banker turned priest and Interpol.
The Lifers - A Ghost Story
Price: Free! Words: 6,980. Language: English. Published: December 20, 2014. Categories: Fiction » Horror » Ghost, Fiction » Fantasy » Paranormal
(5.00 from 2 reviews)
There are different rules in the darkness. When she first starts her new job, working the night shift in a nocturnal call centre Elizabeth immediately knows something is wrong, a coldness in the atmosphere and her creepy colleagues watch her every move. There are different rules in the night. A dark secret lies at the heart of this community and Elizabeth doesn’t know if she wants to find out.
The HolyPhone Confessional Crisis
Price: $2.99 USD. Words: 125,560. Language: English. Published: July 23, 2014. Categories: Fiction » Thriller & suspense » Crime thriller, Fiction » Thriller & suspense » General
The HolyPhone Confessional Crisis is a technology, crime,church and state thriller. The Vatican introduces HolyPhones (smartphones) into confessionals in Europe and the Americas. The Brazilian cardinal in charge has suspicions of systematic theft and brings in outsiders. More than the church’s credibility is at stake. The novel is set in Rome, Israel and Spain.
Day In & Day Out
Price: Free! Words: 5,300. Language: American English. Published: March 24, 2014. Categories: Fiction » Science fiction » Short stories, Fiction » Thriller & suspense » Action & suspense
Our would be hero is off to a terrible start. Waking up hung over, heading to work like a zombie, and talking to people he doesn't like; a call center customer service rep. Usually, he deals with upset customers, taking insults and angry outbursts with an almost stoic attitude. Until one day, he gets a call from a strange woman claiming to be from another world, and that his world will soon end!
A Good Day At The Office
Price: $2.99 USD. Words: 7,660. Language: English. Published: April 18, 2013. Categories: Fiction » Adventure » General, Fiction » Thriller & suspense » Action & suspense
Dedicated to anyone who works in a call centre. Today is going to be a good day at the office... "A Good Day at the Office" is one of several short stories from the collection, "Liverpool" which is available to purchase separately.
Please Hold! Ruminations of an Agent
Price: $14.95 USD. Words: 41,000. Language: English. Published: May 16, 2010. Categories: Nonfiction » Business & Economics » Management & human resources
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.
Call Centre: The Musical
Price: Free! Words: 11,790. Language: English. Published: April 29, 2010. Categories: Screenplays » Musical
Join Frances on her first day as a call centre agent. Meet the zany staff and the problem customers and sing along! Written by a recovering agent who guarantees accuracy, Call Centre: The Musical is a fun ride through the obscure and secretive world of who takes our calls and what is really going on while we are holding.