Dealing with Difficult People
Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?
This international best-seller will help you deal with them.
At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.