Books tagged: contact centre

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Found 2 results

Call Centre: The Musical
Price: Free! Words: 11,790. Language: English. Published: April 29, 2010. Categories: Screenplays » Musical
Join Frances on her first day as a call centre agent. Meet the zany staff and the problem customers and sing along! Written by a recovering agent who guarantees accuracy, Call Centre: The Musical is a fun ride through the obscure and secretive world of who takes our calls and what is really going on while we are holding.
Please Hold! Ruminations of an Agent
Price: $14.95 USD. Words: 41,000. Language: English. Published: May 16, 2010. Categories: Nonfiction » Business & Economics » Management and human resources
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.