Draw What You Do: A Practical Approach to Process Improvement
By Bill Flury
Published: November 5, 2012.
Here are some easy things you and your co-workers can do to minimize mistakes, crises, and delays in the ways you interact. This practical step-by-step approach has been successful in over 100 business and government organizations. Follow these 7 simple steps to start to build an effective continuous process improvement program that will lead toward process maturity and formal certification.