Books tagged: customer

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Found 46 results

How to GET Great Service - Upgrade from Everyday Customer to VIP
Price: $5.99 USD. Words: 34,190. Language: English. Published: February 22, 2019. Categories: Nonfiction » Business & Economics » Skills, Nonfiction » Social Science » Social psychology
“How to GET Great Service” is the fundamental guide for you, the customer. Learn the subtle – and not so subtle – tricks to getting treated like a VIP!
Hospitality? or Service? Create a Hospitality Culture
Price: $0.99 USD. Words: 3,600. Language: English. Published: December 30, 2018. Categories: Nonfiction » Business & Economics » Industries / service, Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
Whats missing in most Service based business across the country? Hospitality! Hospitality is missing from the Hospitality Industry. Hospitality comes from the heart. Use this short book to Create a Hospitality Culture in your business. The Hospitality Wheel allows you to state where your business should be on a scale. Fine Dining or Cafe? Pub or Nightclub? Forget Service Create Hospitality!
The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Essential Customer Service KPIs
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Customer Relationship
Price: $2.99 USD. Words: 6,190. Language: English. Published: July 25, 2018 by Can Akdeniz. Categories: Nonfiction » Business & Economics » Customer relations
Customer Relationship Management is of a great use to the multi-level business arrangement. Its use can be dated back to the era of pre-industrialisation when its need was found for keeping track about the needs and demands of the customer.
Apology for Erebus
Series: Interface: Essays, Cases and Stories for Use in Business Education. Price: Free! Words: 3,970. Language: English. Published: May 19, 2018. Categories: Essay » Business, Nonfiction » Business & Economics » Public relations
Looks at business apologising using the Air New Zealand TE901 Mount Erebus Disaster. This case was developed with business management students who decided whether or not the organisational apology was 'ethically acceptable'.
Waiting and 'Seinfeld'
Series: Interface: Essays, Cases and Stories for Use in Business Education. Price: Free! Words: 3,430. Language: English. Published: May 18, 2018. Categories: Essay » Business
'Waiting and Seinfeld' shows how interesting queuing and waiting is by discussing 'The Chinese Restaurant' episode of 'Seinfeld'. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.
Lingo: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible
Price: $9.99 USD. Words: 58,890. Language: English. Published: January 30, 2018. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Sales
The fastest, easiest, and most profitable way to have a successful business is to work only with your ideal customers. They value your offering, pay you what it’s worth and are a joy to serve. But how can you rise above the noise in a crowded marketplace to attract these customers? You learn to speak their Secret Language and create a bond that lets your ideal customer know you "get" them.
Protect and Provide: Customer-Centric (and Compliant) Insurance Sales
Price: $4.99 USD. Words: 71,090. Language: English. Published: December 19, 2017 by Evolve Global Publishing. Categories: Nonfiction » Business & Economics » Insurance business
Protect and Provide will challenge every aspect of the way you sell insurance. You'll learn everything you need to know (and ask), to transform selling insurance products into helping people buy the right cover. You'll throw away the "pitch" and commit to insurance conversations that motivate the right decisions. This is your guide to personal and financial success in the insurance industry.
Would You Like Another - Double or triple your sales in 28 days
Price: $30.00 USD. Words: 15,500. Language: English. Published: August 15, 2017. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Sales
YOUR STEP BY STEP GUIDE TO INCREASING YOUR TEAM'S WEEKLY SALES