Books tagged: customer

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Found 42 results

Essential Customer Service KPIs
Pre-release—available August 8, 2018. Price: $9.99 USD. Words: 21,480. Language: British English. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Apology for Erebus
Series: Interface: Essays, Cases and Stories for Use in Business Education. Price: Free! Words: 3,970. Language: English. Published: May 19, 2018. Categories: Essay » Business, Nonfiction » Business & Economics » Public relations
Looks at business apologising using the Air New Zealand TE901 Mount Erebus Disaster. This case was developed with business management students who decided whether or not the organisational apology was 'ethically acceptable'.
Waiting and 'Seinfeld'
Series: Interface: Essays, Cases and Stories for Use in Business Education. Price: Free! Words: 3,430. Language: English. Published: May 18, 2018. Categories: Essay » Business
'Waiting and Seinfeld' shows how interesting queuing and waiting is by discussing 'The Chinese Restaurant' episode of 'Seinfeld'. The book series ‘Interface: Cases, Essays and Stories for Use in Business Education' is developed from real classrooms and from the research of Associate Professor Janet G. Sayers.
Protect and Provide: Customer-Centric (and Compliant) Insurance Sales
Price: $4.99 USD. Words: 71,090. Language: English. Published: December 19, 2017 by Evolve Global Publishing. Categories: Nonfiction » Business & Economics » Insurance business
Protect and Provide will challenge every aspect of the way you sell insurance. You'll learn everything you need to know (and ask), to transform selling insurance products into helping people buy the right cover. You'll throw away the "pitch" and commit to insurance conversations that motivate the right decisions. This is your guide to personal and financial success in the insurance industry.
Lingo: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible
Price: $8.99 USD. Words: 58,890. Language: English. Published: January 30, 2018. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Sales
The fastest, easiest, and most profitable way to have a successful business is to work only with your ideal customers. They value your offering, pay you what it’s worth and are a joy to serve. But how can you rise above the noise in a crowded marketplace to attract these customers? You learn to speak their Secret Language and create a bond that lets your ideal customer know you "get" them.
Would You Like Another - Double or triple your sales in 28 days
Price: $30.00 USD. Words: 15,500. Language: English. Published: August 15, 2017. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Sales
YOUR STEP BY STEP GUIDE TO INCREASING YOUR TEAM'S WEEKLY SALES
Would You Like Another? - 28 days to greater sales
Price: Free! Words: 7,060. Language: English. Published: August 15, 2017. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
(5.00)
An introductory guide to increasing sales in restaurants, bars and cafes.
Strategic Follow Up: Five Easy Steps to Build Your Business (The Follow Up Doctor's Prescription for Business Success Book 1)
Price: $6.99 USD. Words: 24,240. Language: English. Published: January 13, 2017. Categories: Nonfiction » Business & Economics » Strategic planning, Nonfiction » Business & Economics » Customer relations
Treating business contacts and customers well is the key to unlocking the door to bigger and better things: practical connections, long-term relationships and super-sized synergies that can multiply success. Strategic Follow Up describes a five step system that works to build and retain business using a variety of easily accessible tools and the right kind of persistence with the right people.
Writing A Marketing Plan: A Solid Roadmap Makes Any Marketing Effort More Successful
Price: $2.99 USD. Words: 5,950. Language: English. Published: December 24, 2016. Categories: Nonfiction » Business & Economics » Marketing
A solid roadmap makes any marketing effort more successful. This course will help business professionals write and leverage great marketing plans. Learn how to assemble a team to create the plan, analyze an existing market, and break down the plan's components into focused sections.
Top 10 Marketing Challenges: Solutions For Overcoming Them You
Price: $2.99 USD. Words: 6,030. Language: English. Published: December 24, 2016. Categories: Nonfiction » Business & Economics » Marketing
Marketing is tricky business. Relationships need to be managed with clients, salespeople, and customers. Prices and contracts must be negotiated. The business must grow.. In this course, he covers the 10 most challenging situations you might face in a marketing role.