Books tagged: customer care

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Found 12 results

20 Universal Laws of Service Excellence
By
Price: $2.99 USD. Words: 23,720. Language: English. Published: November 6, 2009. Category: Nonfiction » Business & Economics » Marketing
Customers are among the most prized assets of every business. And they know it. You either serve them well or they punish you by going to competition. This book offers you time-tested principles that will help you and your organization, no matter where you operate, to excel in the business of serving customers and…earning excellent returns for doing so.
All Employees Are Marketers
By
Price: Free! Words: 11,130. Language: English. Published: February 12, 2010. Category: Nonfiction » Business & Economics » Marketing
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.
Eight Steps to Customer-Centric Thinking
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Price: $4.95 USD. Words: 2,310. Language: English. Published: April 19, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.
Please Hold! Ruminations of an Agent
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Price: $14.95 USD. Words: 41,000. Language: English. Published: May 16, 2010. Category: Nonfiction » Business & Economics » Management and human resources
Please Hold! turns the spotlight on the dark corners of the production floor. Former agent and noted expert, Jeff Rose-Martland reveals the good, bad, and hideously ugly sides of call centre work. Part advice, part observation, this is an essential read for industry pros. Playful, provocative, and positively poignant, Please Hold! reveals the warts and beauty-marks of a billion-dollar business.
Creating Customer Service Champions
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Price: $9.95 USD. Words: 42,290. Language: English. Published: February 6, 2011 by SB Marketing Group. Category: Nonfiction » Business & Economics » Management and human resources
Creating Customer Service Champions is a must-have tool for customer service managers. It provides highly practical guidance and exercises that help customer service managers transform ordinary customer service representatives into customer service champions. No fluffy feel good stories, just hard-hitting practical advice from a seasoned customer service executive.
How to Care for Your Customers
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Price: $2.99 USD. Words: 2,810. Language: English. Published: January 13, 2012. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Entrepreneurs Brief Guide - How to Care for Your Customers. Almost all successful businesses have an excellent customer care service. In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.
How to Manage your Start up Business: Sales . Credit Control . Customer Care . Benchmarking
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Price: $9.99 USD. Words: 12,260. Language: English. Published: March 7, 2012. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Entrepreneurs Brief Guide - LEARN HOW TO: (a) Write an Advertisement, (b) Manage Direct Mail, (c) Improve your sales, (d) Manage Credit Control, (e) Care for Your Customers and (f) Benchmark Your Business.
Telephone (or Email) Customer Service
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Price: Free! Words: 2,200. Language: English. Published: March 31, 2012. Category: Nonfiction » Business & Economics » Customer relations
Quick tips for keeping your customers satisfied and returning year after year.
Advanced Professional Marketing & Sales Legend
By
Price: $1.99 USD. Words: 99,210. Language: English. Published: May 12, 2012. Category: Nonfiction » Business & Economics » Marketing
This book is an innovative approach to professional marketing and sales; and is strategically designed to equip professionals with creative and effective strategies, techniques, attitudes and skills, which would enable them to function maximally in carrying out their functions as marketing professionals, consultants, advisers, chief executives or top salespersons.
Resolving Complaints for Professionals in Health Care
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Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.