Books tagged: customer complaint management

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Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.